GREAT ONE (OTE: $190,000+)

As a 10-year old boy … Wayne Gretzky was playing for his hometown team – the Brantford Nadrofsky Steelers. That year, he scored an astonishing 378 goals in 68 games – an average of 5.6 goals per game!

Wayne would go on to play 21 seasons in his professional hockey career … amassing a stunning 2,857 points – (that’s nearly 1,000 more points than the next closest player)!

Gretzky also holds more than 100 NHL records, including (get this) … the record for holding the most records!

What does this have to do with Match and Fable’s latest role?
Not much really!

That said, our client is looking for our help to hire a few Financial Advisors across Canada, and … they’ve made it a point to emphasize … they want, “Great Ones”!

POSITION:                REGIONAL VICE PRESIDENT (SALES ROLE)
REPORTS TO:           MANAGING DIRECTOR – CANADA
LOCATIONS (3):      VANCOUVER + WINNIPEG + SOUTHWESTERN ONTARIO
INDUSTRY:               WEALTH MANAGEMENT  

SUMMARY:


In this role … you won’t need to worry about working for a tyrannical sales leader.
In fact, quite the opposite.

The Managing Director is a wonderful person and the organization supports its sales people amazingly! And when it comes to earning potential … hold on to your socks!

Our client is a long-standing investment firm in Canada looking to hire a Regional Vice President in 3 locations, across Canada. This position is highly entrepreneurial and involves extensive calling (although no cold-calling) and direct consultative selling.

Offering a personalized asset allocation portfolio with a mix of equities, fixed income, cash and other securities to meet the individual investment needs of their clients. Having dedicated portfolio management and client service groups that are primarily responsible for the transition and retention of client relationships.

RESPONSIBILITIES:

  • Call High-Net-Worth (with leads provided via the firm’s industry leading marketing efforts)
  • Qualify and schedule appointments
  • Meet with prospective clients to grow assets for the firm
  • Focus on bringing new private clients with liquid assets of $500,000+
  • Close new investor business

REQUIREMENTS:

  • IIROC License
  • Either CIM or Level 1 CFA designation
  • Experience talking to investors about including stocks and bonds in their portfolios … not just mutual funds
  • Strong sales skills – high level of activity, direct prospecting of clients, ability to close with demonstrated track record of success, self-motivated and persistent
  • Experience managing portfolios or researching individual equities
  • Minimum of 3 years of success selling to high net worth individuals
  • Candidates registered as Advising Reps or Associate Advising Reps

REMUNERATION:

BASE SALARY: $100,000
ON-TARGET VARIABLE: $90,000 (uncapped)
YEAR 1 ON-TARGET EARNINGS: $190,000 (uncapped)
OTHER: medical benefits + 4 weeks’ vacation + work from home office set-up

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure the subject line of your email reads; GREAT ONE – MTCHFBL2K20
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.

THE ‘POISON WIDOW’ ROLE ($75,000 – $80,000)

Rough on Rats (1)

In 1895, Tillie Gburek married John Mitkiewicz. 19 years later, John died from an apparent heart condition. Tillie’s next husband, Joseph Ruskowski also died … as did her next boyfriend.

Tillie’s third husband was Frank Kupczyk. Tillie would greet Frank in the morning, saying “it won’t be long now” … “you’ll be dying soon”.

As Frank’s health began to deteriorate … Tillie began knitting herself a mourning hat … and even purchased a bargain coffin – which she stored in their basement!

Upon Kupczyk’s death, Tillie remarried, for a fourth time. And, as you’re probably thinking, this husband (Frank Klimek) also fell ill.

But this time … doctors suspected arsenic poisoning, and lab tests confirmed it!

As Tillie was being arrested, she turned to the police officer and said …”the next one I want to cook a dinner for, is you”.

The bodies of all of Tillie’s past victims were exhumed … and each was found to contain lethal doses of arsenic. Tillie’s “weapon of choice” had been a rat poison called – Rough On Rats!

Following her arrest, it was discovered that; 20 people had fallen ill after dining at Tillie’s table (14 of whom had died) and Tillie, newly nicknamed, “the Poison Widow” … had life insurance policies on all of her husbands!

PS: After 3 months in the hospital … Joseph Klimek actually survived!

What does this have to do with Match and Fable’s latest role?
Absolutely nothing!

That said, now that we have your attention … Match and Fable’s Zafreen Kassam is on the search for a Quality and Compliance Specialist. Check out the details below.

POSITION:                QUALITY AND COMPLIANCE SPECIALIST
REPORTS TO:           DIRECTOR OF QUALITY ASSURANCE / REGULATORY AFFAIRS
LOCATION:               ETOBICOKE
INDUSTRY:                MEDICAL DEVICE

SUMMARY:

Reporting to the Director of QA / RA … the Quality and Compliance Specialist will ensure operational processes are in accordance with the Quality Management System and the organization’s compliance department.

This individual will assist with the overall quality and regulatory processes and ensure all documentation is updated, as per Health Canada and FDA guidelines.

RESPONSIBILITIES: 

  • Update and organize procedures and documentation, as per organizational guidelines
  • Develop and update SOP’s and work instructions, as necessary
  • Assist with updating product labelling and packaging artwork documentation
  • Maintain and support the requirements of the Quality Management Systems
  • Provide assistance to the Director QA / RA
  • Perform other projects, as required


REQUIREMENTS:

  • 4 years’ experience in quality assurance or quality control – in the medical device industry
  • Will consider candidates from related industry (food processing, pharmaceuticals, cosmetics or GMP)
  • MUST HAVE: University degree in a science related discipline
  • Experience managing Quality Systems and processing change controls
  • Sound working knowledge of GMP (Good Manufacturing Practices)
  • Familiar with ISO 13485 and Health Canada Medical Device Guidelines, preferred


REMUNERATION:

BASE SALARY: $75,000 – $80,000
OTHER: medical benefits + RRSP + vacation

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; POISON WIDOW – MTCHFBL16I20
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.

THE “SECRET RECIPE” ROLE ($80,000 – $90,000)

SecretRecipe.png

For years, Harland Sanders carried the formula to his fried chicken tucked carefully away in the safest place he could think of … his head. And, he kept the recipe for the spice mixture … in his car’s glove compartment!

Today, that recipe is safely locked away in a vault in Louisville, Kentucky.
Even now, only a handful of people know the full details of the multi-million-dollar formula and it’s protected by some elaborate security precautions.

For instance, one vendor blends part of the formula while another blends the rest – neither has the complete recipe!

What does this have to do with Match and Fable’s latest role?
Nothing at all.

That said, we’re on the hunt for an IT Systems Administrator with a proven recipe for taking care of “all things IT related” for one of our clients based in mid-town Toronto.

POSITION:             IT SYSTEMS ADMINISTRATOR
REPORTS TO:        MANAGER, IT
LOCATION:            TORONTO, ONTARIO (MID-TOWN)

SUMMARY

Our client’s head office is located in Toronto’s Yonge and Davisville area. This position will provide IT technical support to approximately 100 employees – across Canada. The successful candidate will ensure the company’s computer network runs smoothly. The role requires an individual who is very comfortable with “all things IT”.

Over and above the technical requirements of this position … our client is looking for someone with top-shelf people skills and the ability to “dumb-down” technical matters for employees who use technology but don’t necessarily understand how it all comes together!

RESPONSIBILITIES

  • Provide technical support to end users – across Canada … (in person or over the phone)
  • Maintain in-house computer software, hardware, servers (Windows & Linux) and VoIP
  • Troubleshoot and document issues with in-house software, hardware and servers
  • Report findings, pertaining to tasks, issues, tickets and overall health of the infrastructure to Manager, IT
  • Identify software/hardware requirements of users and deal with vendors for IT related purchases
  • Virtual server deployment with HyperV /VMware, and cloud deployment with AWS / Azure

REQUIREMENTS 

  • MUST HAVE: Fantastic people skills and sound technical knowledge
  • MUST HAVE: Approximately 5 years of experience … (will consider less if you’re a “Whiz Kid”!
  • MUST HAVE: Experience with ticketing system (like RT or Zendesk)
  • NICE TO HAVE: Bilingual (English / French)
  • Ability to travel nationally, as required.
  • Functional understanding of networking, setting up peripherals, maintenance and repair
  • Ability to write technical documents, Script Powershell, Linux Bash.
  • Active Directory system administration experience, preferred
  • Network hardware management, patching, running console commands, Cisco ASA/IOS/Meraki, preferred.

 REMUNERATION

SALARY: $80,000 – $90,000
VACATION: 15 days

INTERESTED?  If so … there are 3 things we need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of email reads; SECRET RECIPE – 11J91-MTCHFBL
  3. In a short email … tell Zafreen how your experience stacks up for this role.

THE ‘MAX HEADROOOM’ ROLE (OTE: $95,000 – $135,000)

MaxHeadroom.png

If you grew up in the mid-80’s … you must remember Max Headroom – the world’s first computer-generated, virtual TV host.

Interestingly enough … the computer technology at that time wasn’t advanced enough to achieve the desired effect … so Max’s computer-generated appearance was achieved with the help of prosthetic make up (that took more than 4 hours to apply) and backgrounds … that were actually hand drawn!

What does this have to do with Match and Fable’s latest role?
Well, nothing at all.

That said … nearly 35 years later, the advancements in technology have been astounding!

And, while Match and Fable’s client has nothing to do with computer generated TV hosts … they do specialize in IT solutions that empower their clients to focus on their core business … secure in the knowledge their IT matters are being handled by professionals who know that of which they speak!

POSITION:             SENIOR ACCOUNT MANAGER (IT SOLUTIONS)
REPORTS TO:        VICE PRESIDENT
LOCATION:            MARKHAM, ONTARIO
INDUSTRY:            IT SOLUTIONS

SUMMARY

Our client is an IT solutions provider looking for a Senior Account Manager to join their team in Toronto.

The right candidate will build relationships while ensuring client satisfaction, retention and loyalty. They will provide technical solutions, maintain documentation and update clients on products and services.

This client facing role requires an individual who is both comfortable and knowledgeable about technology … in order to build strong relations with clients … by understanding their business/technical needs.

RESPONSIBILITIES

  • Build relations with existing book of clients (40-45 clients) providing competitive insights to advance their business and increase monthly recurring revenue (contribute to one-time sales i.e. laptops, hardware etc.)
  • Deliver business reviews to stakeholders to develop IT maturity and inform their decision-making process
  • Execute a community engagement plan by promoting products and services to industry and regions
  • Be well-informed of opportunities, trends and challenges and how these can affect business initiatives
  • Demonstrate a sustained value proposition … tailored to industry, size and scope


REQUIREMENTS
 

  • MUST HAVE: Bachelor’s degree (or higher)
  • 3 – 5 years direct account management experience
  • Sound knowledge of technical platforms + business models + industry trends
  • Passion for customer relations with the ability to manage client engagements under pressure
  • Proven track record of fostering healthy long-term client relationships; building deep connections
  • Dynamic personality with the ability to engage and influence internal / external stakeholders
  • Superb oral and written communication along with presentation skills
  • Ability to identify relevant business metrics to track and assess client’s status
  • Financial acumen re; budgets, forecasting and cost controls

REMUNERATION

BASE SALARY: $85,000 – $120,000
ON TARGET VARIABLE: $10,000 – $15,000
ON TARGET EARNINGS: $95,000 – $135,000
VACATION: 15 days + 5 Flex days
OTHER: Full Medical & Dental Benefits + Car Allowance

INTERESTED?
If so … there are 3 things we need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of email reads;
  3. In a short email … tell Zafreen why you should be considered for this position.

THE “KEEP IT SIMPLE STUPID” ROLE: ($65,000 – $90,000)

KeepItSimpleStupid.jpg

Kelly Johnson was born in Ishpeming … a remote mining town in Michigan.
At 13 years of age … he won a prize for his first aircraft design.
Years later … he’d earn a Bachelor’s and Master’s Degree in Aeronautical Engineering from the University of Michigan.

In his professional career … Johnson became the Lead Engineer at the Lockheed Skunk Works, where he was instrumental in helping create the Lockheed U-2, Lockheed SR-71 … and Blackbird spy planes – among others!

What does this have to do with Match and Fable’s latest role?
Well … not much really.

That said, Mr. Johnson is also credited with coining the term … “keep it simple stupid” – a design principle based on the premise, most systems work best … when kept as simple as possible.

And, this is exactly what our client is looking for!
They need a Solutions Architect with the skills to assess the complexity of IT environments and formulate pragmatic solutions.

POSITION:             SOLUTIONS ARCHITECT
REPORTS TO:        SOLUTIONS ARCHITECT MANAGER
LOCATION:            MARKHAM, ONTARIO
INDUSTRY:             IT SOLUTIONS

SUMMARY

Our client, an IT solutions provider, has asked Zafreen Kassam to find them a Solutions Architect to join them in Toronto. The right person will work with Client Relations + Onboarding Teams to evaluate environments and devise suitable solutions.

The Solutions Architect will conduct ‘deep dives’ into networks to determine users’ workflows and the technical components of their existing environment. You will build “the calc sheet”, write complete Project Guides, present discoveries and propose optimum solutions. You will act as a senior resource for the Onboarding Team, lead meetings, discuss findings and results with all levels of internal and external stakeholders.

This role requires an understanding of deployment technologies and methodologies, as well as research capabilities for improving the project process. The Solutions Architect role, will be required to develop strong relationships with colleagues and among internal departments.

RESPONSIBILITIES

  • Work closely with clients – to conduct assessments (scope out projects)
  • Build clients onboarding projects across the region – conducting technical assessments, conduct risks and constraints, lead meetings with internal and external resources
  • Attend project related meetings with all stakeholders – kick off meetings, develop project plans and communicate deliverables
  • Be the senior technical resource – point of contact for advanced level issues; advisor for project plans
  • Work with Project Managers to oversee projects
  • Enforce policies and procedures + improve project execution and efficiency


REQUIREMENTS
 

  • MUST HAVE: Microsoft Certified Professional Designation
  • MUST HAVE: 5+ years of experience as Senior IT or Solutions Architect
  • MUST HAVE: Understanding of Microsoft range of technologies + products, primarily server 2012+ based
  • MUST HAVE: Understanding of HYPER-V & VMWare technology
  • MUST HAVE: Knowledge of Office 365 – online / cloud
  • Knowledge of Microsoft licensing (you don’t need to be an expert at this … just know how it works!)


REMUNERATION

BASE SALARY: $65,000 – $90,000
VACATION: 15 days + 5 Flex Days
OTHER: benefits + phone allowance + rrsp contribution

QUALIFIED?  If so … there are 3 things we need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com
  2. Ensure subject line of email reads; KEEP IT SIMPLE STUPID – 16J91-MTCHFBL
  3. In a short email … tell Zafreen why you should be considered for this position.

THE ‘PUMPKIN SPICE’ ROLE ($60,000 – $75,000)

PumpkinSpice.jpg

With October knocking on the door … it’s that time of year again – isn’t it?
Wherever you turn, you’re reminded of what has quickly become … the ‘flavour of the season’.

And, while this craze may have started with lattes … over the past few years … it has quickly spread to include; biscotti, yogurt, granola and even popcorn spice … to name only a few.

What does this have to do with Match and Fable’s latest role?
Nothing at all.

That said, we figured the title would get your attention … and that’s what we’re in the business of doing – right?

POSITION:                 SALES MANAGER
REPORTS TO:           GENERAL MANAGER
INDUSTRY:                HEALTH & WELLNESS
LOCATION:               MISSISSAUGA / ETOBICOKE


SUMMARY

Our client has been in the health, wellness and nutrition industry for decades. They’ve helped countless clients achieve lasting weight loss by providing personal health coaching using natural health products and nutritional consulting.

Focusing on their online e-commerce business and providing many services via phone, email or mobile app; the business is now in need of a talented Sales Manager to help take them to the next level!

Based from offices in the Mississauga / Etobicoke area, the Sales Manager will lead, manage and mentor the sales team. In conjunction with the Marketing group, the Sales Manager will oversee the entire Health and Wellness Centre; dealing with Distributors, creating B2B + B2C sales plans … and improving overall client satisfaction.

RESPONSIBILITIES

  • Drive revenue opportunities by overseeing the development and implementation of sales initiatives, including campaigns, incentives and contests
  • Responsible for achievement of sales performance, creating team ‘vibe’ and maintaining a motivated environment
  • Monitor and enhance performance of Health Coaches, ensuring elite customer service, following up on leads, as well as managing retail & weight loss clientele
  • Analyze sales and customer data via the company’s telecommunications and e-commerce platforms; identifying trends and implementing actions plans based on this data
  • Work with Marketing and Health Coaches to implement strategies and develop sales promotions and SOP’s
  • Strategize and train the Health Coaches to effectively sell programs, products and convert leads to sales
  • Manage customer service inquires and lead generation initiatives
  • Create sales budgets based on expectations and sales targets of Health Coaches


REQUIREMENTS

  • 3+ years’ experience in a sales manager role … preferably within the Nutrition or Weight Loss industry
  • Natural leadership abilities and proven success in achieving / exceeding revenue goals
  • Skilled at developing high achieving sales teams within a relationship-based sales and service environment
  • Superior influencing, coaching and presentation skills + flawless oral and written communication skills
  • Excellent understanding of sales management … including sales incentives and compensation
  • Strong analytical skills with the ability to review / summarize sales data (clients, order value, products, geography)
  • Proficient in MS Office


REMUNERATION

SALARY: $60,000 – $75,000

INTERESTED?  There are 3 things we need from you;

  1. Please send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure the subject line of your email reads THE ‘PUMPKIN SPICE’ ROLE – 27.I.91
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.

THE ‘BUSY BEE’ ROLE ($45,000 – $55,000)

BusyBee

In 1859 … as British explorer, Alfred Russel Wallace was strolling around Bacan Island (in Indonesia) … when he came across something, extremely extraordinary!

As he described it … it was “a large black wasp-like insect, with immense jaws like a stag-beetle.”
Turns out, it was a never-before-seen … wild species of bee.

What made it so unique … was its sheer size!
The species (naturally named, Wallace’s Giant Bee) is the world’s largest bee  … with females reaching lengths of nearly 4 cm … with wingspans of more than 6 cm!

Long thought extinct, the WGB had not been spotted for more than a century – until American researcher Adam Catton Messer, finally stumbled across another – in 1981!

What does this have to do with Match and Fable’s latest role?
Not much, really.

That said, our client is looking for a QA – Technical Writer … who doesn’t mind being as “busy as a bee”!

POSITION:            QUALITY ASSURANCE – TECHNICAL WRITER
REPORTS TO:       DIRECTOR OF QUALITY ASSURANCE + COMPLIANCE
LOCATION:          RICHMOND HILL
INDUSTRY:          PHARMACEUTICAL

SUMMARY:

Our client is a professional chemicals provider for compounding pharmacies.
They focus on the import, packaging, re-labeling and testing of API services.

Due to expansion … they’re looking for a Quality Assurance professional to join their team.

Reporting to the Director, QA + Compliance … the QA – Technical Writer will assist with the overall quality process ensuring all documentation is updated – as per Health Canada + FDA guidelines.

RESPONSIBILITIES:

  • Responsible for creating + updating + revising + drafting SOPs
  • Serve as a technical resource in development of documents – advising on Naming Conventions, Active Standard Instruction requirements & Master Template issues
  • Ensure changes outlined in Change Management System coincide with mark-ups or proposed change … and all related documents / data affected, are captured
  • Responsible for initiating required changes in Change Management System
  • Assign document codes … according to current Document Naming Conventions, ensuring accurate correlation with corporate applications
  • Manage electronic files + maintain corresponding change control & revision history in Corporate Document Management System


REQUIREMENTS:

  • MUST: 1 year experience in a Technical Writing role (food or pharmaceutical industry)
  • MUST: Thorough knowledge of GMP, ISO: 9001 + GxP
  • MUST: Strong attention to detail + excellent written and oral communication skills
  • NICE TO HAVE: Experience in Stability Studies, Cleaning Validation and Lab testing
  • Proficient in MS Office Suite


REMUNERATION:

BASE SALARY: $45,000 – $55,000
OTHER: 100% medical & dental benefits + 3 weeks’ vacation

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; BUSY BEE – 24E91-MTCHFBL
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.

THE ‘PIÑATA’ ROLE ($70,000 – $75,000)

Pinata.png

Did you know … the most traditional of piñata styles is the star with seven points?
Each cone represents 1 of the 7 Deadly Sins.
And … while the sole objective is to get to the candy … the game is actually riddled with all kinds of symbolism.

The blindfolded player with the stick represents faith trying to destroy evil … (faith is blind, right)?
The piñata symbolizes hope (hanging over our heads … looking up to the heavens with anticipation).
Finally, the smashed piñata represents charity … (as it rains down with candy for everyone)!

What does this have to do with Match and Fable’s role?
Well … nothing really.

That said … our client is looking for a talented Lead Generation Manager to join their team … and “smash” the manner in which lead generation has been conducted in the past! They think it’s time for a multi-pronged approach that doesn’t rely solely on “hammering the phone”!

POSITION:        LEAD GENERATION MANAGER
REPORTS TO:   SENIOR DIRECTOR
LOCATION:       TORONTO, ONTARIO
INDUSTRY:       MEDIA + CPG

SUMMARY:

Our client provides an innovative business model, offering custom and cross functional solutions to multi-national brands … across numerous industries.

Offering a great culture + flexible work hours … they are in need of a Lead Generation Manger to work closely with Sales and Marketing to generate leads for new business opportunities that the sales team can develop into new clientele.

RESPONSIBILITIES:

  • Be the LinkedIn Navigator expert and leverage LinkedIn and other platforms to find new ways to educate + inform prospective clients about the company’s value proposition
  • Reach out to potential leads via phone, LinkedIn, email … + any other creative ways you can come up with
  • Stay informed on market trends, such as; seasonal shifts + channel + category trends
  • Identify decision makers and initiate the sales process for sales and marketing
  • Determine strategic sales approaches and navigate internal networks to find warm connections to targets
  • Maintain + expand company’s database of prospects
  • Work with outside sales representatives to pursue key accounts + attend tradeshows and events


REQUIREMENTS:

  • MUST: Strong knowledge & experience with LinkedIn Navigator, Google Alerts, Salesforce and MS Office
  • MUST: Analytical + Problem Solving + Strategic Thinking skills
  • MUST: Impeccable communication skills + business acumen


REMUNERATION:

BASE SALARY: $55,000
ON-TARGET VARIABLE: $15,000 – $20,000
ON-TARGET EARNINGS: $70,000 – $75,000
OTHER: benefits + vacation + rrsp

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; PIÑATA – MTCHFBL24E91
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.

THE ‘PARLEZ-VOUS FRANÇAIS?’ ROLE ($45,000 – $50,000)

Parlez-VousFrancais

Back in 1978 … Luxembourg’s entry into the Eurovision Contest was a song titled … “Parlez-vous français?”  It was performed in French, by the Spanish disco duo – Baccara.

As far as the contest was concerned … they didn’t do so great … placing 7th in a field of 20 entries.

That said … it ended up being one of the year’s best-selling entries, reaching #8 in Sweden, #18 in Austria, #21 in West Germany and #30 on the Dutch singles charts!

What does this have to do with Match and Fable’s latest role?
Well … not much, really!

That said … we’re on the hunt for a Customer Service Rep in Calgary … and they will need to “parlez français” … (as well as English)!

POSITION:                BILINGUAL CUSTOMER SERVICE REP
REPORTS TO:           CUSTOMER SERVICE TEAM LEAD
LOCATION:               CALGARY, ALBERTA
INDUSTRY:                SOFTWARE (SaaS)

SUMMARY:

Our client is the fastest growing software company in their space!
We placed an Enterprise Sales Executive with them 7 weeks ago … and our phone just rang – again!

Over the past few years … our global client has left their competitors in the dust.
Their client base is a laundry list of prominent global organizations … and it’s growing at a wicked clip!

They’re set for explosive growth … and need some help getting there!
They’ve asked Match and Fable to work our magic again … and find them a BILINGUAL Customer Service Rep for their Calgary-based office.

RESPONSIBILITIES:

  • Prioritize and resolve complex issues with focus on client experience
  • Provide professional support to all clientele via telephone, email and chat
  • Verify details on regulatory documents and update interactions in CRM system
  • Support and explain client billing and subscription terms
  • Provide outbound follow-up, via phone and email
  • Communicate and coordinate with internal departments


REQUIREMENTS:

  • PREFERRED: Call center experience
  • MUST HAVE: Excellent communication skills in both – French & English (written and oral)
  • MUST HAVE: 1-2 years’ experience as a Customer Service Rep
  • MUST HAVE: Working PC knowledge, (Windows preferred) and related applications
  • MUST HAVE: Interpersonal and problem-solving skills, self-motivated, and attention to detail
  • MUST HAVE: Able to learn and apply new information / skills and an affinity for learning online software


REMUNERATION:

BASE SALARY: $45,000 – $50,000
OTHER: 100% medical & dental benefits + 3 weeks’ vacation + RRSP (match up to 4%)

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; PARLEZ-VOUS FRANÇAIS? – 22E91MTCHFBL
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.