THE ‘ONE BAD DECISION’ ROLE: OTE: $237,500 – $287,500 (USD)

1BadDecision

On my 13th birthday …  my parents woke me up and told me to go have a peek inside the garage. I threw open the door and there she was … the Raleigh BMX Burner I’d dreamed of for … well, … forever!

My prayers had been answered!
Ocean Blue … with ‘rat-trap’ pedals and 5-star yellow spoke rims!

I laced up my North Star sneakers … and took that horse for a ride! Cruising down the street … nodding at the neighborhood kids … I was sure every single one of them was green with envy!

Every now and then, I’d see my reflection in a window and was awe-struck by the utter beauty of my new bike.

Long story short … as I passed a group of kids sitting on their porch, I decided it was the perfect time to spit (for no reason at all … other than to demonstrate the level of ‘cool’ I had just ascended to).

Not taking the wind into account, that spit twirled gracefully through the air … landing squarely on my shoulder!

Absolutely mortified … and desperately hoping no one had witnessed the result of my ill-fated attempt at coolness, I feverishly wiped at my t-shirt … paying no regard to the direction in which I was heading.

At that point, everything seemed to happen in slow motion … as I clipped the front end of a parked, Chevrolet Monte Carlo and somersaulted across the hood … the new ‘love of my life’ … continued on her own, doomed trajectory.

Now, the kids on the porch may not have seen the event leading up to the accident … but they certainly didn’t miss the resulting ‘carnage’.

Beyond embarrassed, I picked up my bike and limped down the street … dying a little inside, every time I noticed another scratch on my new bike.

The moral of the story?

Even when it seems like you’ve got the world in the palm of your hand … it can take just one bad decision for things to turn ugly – and fast!

What does this have to do with Match and Fable’s latest role?
Nothing really.

That said, my client is looking for a VP, Customer Success who understands the consequences of bad decisions and the importance of considering all variables … when it comes to the customer journey!

NOTE: Client is open to relocating the right person to the Boston area.

POSITION:                VP, CUSTOMER SUCCESS
REPORTS TO:           EXECUTIVE VICE-PRESIDENT
TERRITORY:             GLOBAL
SCOPE:                      APPLICATION SOFTWARE
LOCATION:              GREATER BOSTON AREA

SUMMARY:

The VP, Customer Success is a vital member of the organization’s leadership team … responsible for directing all facets of Customer Success. From launch to ‘move-forward’ strategy … ensuring success for the organization’s clientele.

You must have the ability (and desire) to pivot between thought leadership … and getting your hands dirty!

You must ‘ooze’ credibility and have experience inspiring confidence & motivation among senior executives.
You’re imaginative … with a fiery determination to solve complex client challenges – globally!

You’ll define, manage and measure all aspects of Client Success, across the organization, driving client satisfaction, retention rates and business growth!

They key measure of success for the VP will be their ability to build and inspire their Customer Success Team with a focus on creating exceptional employee experiences. This will require demonstrated success in hiring, developing and retaining high-performing teams.

RESPONSIBILITIES:

  • Lead 4 Director-level reports … cascading into a team of nearly 40 Customer Success professionals
  • Divisions; Customer Success (Enterprise + Mid-Market), Technical Services & Implementation / Launch
  • Engage with senior levels on client-side to ensure they’re realizing a delightful customer experience while achieving anticipated business outcomes (ROI) for their respective organizations
  • Recruit, develop & inspire the division to execute on deliverables with a genuine, customer-centric agenda
  • Drive strategy to achieve measurable customer success, retention & expansion – across customer segments
  • Collaborate with all internal departments (Marketing and Sales) to drive exponential growth
  • Deliver strategic & tactical insight to leadership team via customer feedback, business goals, KPIs & customer analysis
  • Share customer insights with Product Team to stimulate product development and bring innovations to life
  • Manage customer escalations and proactively identify opportunities for continuous improvement


REQUIREMENTS:

  • Must have worked for ‘top-tier’ organization(s) and have ‘big love’ for Happy Customers … (as well as the experience to know … Happy Customers ain’t enough)!
  • Bachelor’s Degree, (MBA … a huge plus)
  • 10 years’ VP-level experience (minimum) in a senior client-facing position
  • A well respected leader with an executive presence … experienced at driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
  • A sound, strategic vision for the customer experience, professional services and customer support
  • Exceptional team leadership, coaching & people development skills
  • Strong customer relationship management skills … (at the most senior of levels)
  • Recognize the importance of culture and values in every interaction – both internal & external
  • Naturally inspirational and motivational with a passion for coaching team members, focused on employee experience and engagement
  • Proven success partnering across departments … and managing with influence
  • Excellent customer engagement and problem-solving skills
  • Experience applying change management and business process mapping strategies
  • Travel … approximately 30%


REMUNERATION:

BASE SALARY: $190,000 – $230,000 (USD)
MBO: 25%
ON-TARGET EARNINGS: $237,500 – $287,500 (USD)

INTERESTED?  Then there are 3 things we need from you;

  1. Please send your resume to Mark Krpan at mkrpan@matchfable.com.
  2. Ensure the subject line of your email reads ONE BAD DECISION – 23F20MTCHFBL
  3. In a brief email … please tell Mark how your experience fits what we’ve outlined above.

THE ‘DOLITTLE’ ROLE (OTE: £77,000+)

MaidenheadSDR

Hugh John Lofting was born in Maidenhead, UK on January 14, 1886.
And, while he studied to be a Civil Engineer … he is famous for creating the classic children’s books, centered around the character of Doctor Dolittle.

Doctor Dolittle was a doctor who disregarded human patients in favour of animals, with whom he could speak!

Apparently … the character originally “came to life” in the letters Lofting would write to his children while he was in British Army trenches … during World War I.

What does this have to do with Match and Fable’s role?
Absolutely nothing!

Match and Fable’s latest role happens to be based in Lofting’s place of birth … but the successful candidate certainly won’t ‘do little’.
In fact, they’ll do a lot … helping our client’s organization continue their epic growth!

POSITION:                SALES DEVELOPMENT REP (LEAD GENERATION)

REPORTS TO:           GLOBAL SALES DIRECTOR
INDUSTRY:               SOFTWARE SALES (SaaS)
LOCATION:               MAIDENHEAD, UK


SUMMARY:
     

Our global client is the fastest growing software company in their space – period!
And … over the past few years … they’ve left their competitors in the dust.

Their client base is a laundry list of prominent global organizations … and it’s growing at a wicked clip! They’re set for explosive growth … and need some help getting there!

That’s where we come in … and that’s where you come in!

Based from their corporate UK office in Maidenhead, the Sales Development Rep will be the ‘right-hand’ of the Enterprise Sales Executive … helping them promote the company’s SaaS solution, in a business development / lead generation capacity.

RESPONSIBILITIES:

  • Drive new revenue opportunities via inside sales efforts – (typically at F1000 level)
  • Work hand-in-hand with Enterprise Sales Executive to support their efforts
  • Conduct an intense daily effort of outbound prospecting calls + emails
  • Book qualified meetings for Enterprise Sales Executive – their success is your success!
  • Attend tradeshows and networking events to help drive the business forward


REQUIREMENTS: 

  • 1 – 2 years of successful Inside Sales / Sales Development / “hunter-type” experience
  • A genuine hunter mentality + super driven + ultra-collaborative
  • Understanding of CRM and diligent in maintaining accurate records
  • Ability to travel to regional trade shows (2 to 3 / quarter)
  • Driven – not the type of person who waits for the Marketing Department to send qualified leads


REMUNERATION:

BASE SALARY: £40,000 – £45,000
ON-TARGET VARIABLE: £32,000 (uncapped)
ON-TARGET EARNINGS: £77,000 (again … uncapped)
OTHER: health insurance + pension + travel expenses (obviously)

INTERESTED?  Then there are 3 things we need from you;

  1. Please send your resume to Sabrina Galli at sgalli@matchfable.com.
  2. Ensure the subject line of your email reads DOLITTLE – 17F91-MTCHFBL
  3. In a short email … please tell Sabrina how your experience fits what we’ve outlined above.

THE ’99 LUFTBALLONS’ ROLE (OTE: 160,000€ – 165,000€)

99luftballons.png

On their 1983, self-titled album … German band ‘Nena’ released “99 Luftballons”.
Following wild success across Europe … an English version (“99 Red Balloons”) was released the year after.

Since the English version of the song wasn’t a direct translation of the original … the band didn’t approve, claiming … “we made a mistake there. I think the song loses something in translation and even sounds silly.”

As such, even though the band has performed more than 500 concerts in the last 30+ years … Nena has never sung the English version, live!

What does this have to do with Match and Fable’s role?
Absolutely nothing!

That said, Nena (real name; Gabriele Susanne Kerner) was born in Hagen, Germany … which is 50km from Düsseldorf.
And … it just so happens, Match and Fable is working on a senior sales role … based in Düsseldorf!

POSITION:           REGIONAL SALES MANAGER
REPORTS TO:      GLOBAL VP, SALES
TERRITORY:        GERMANY + FRANCE + AUSTRIA + DENMARK + FINLAND + BELGIUM
INDUSTRY:          SOFTWARE SALES (SaaS)
LOCATION:         DÜSSELDORF, GERMANY

SUMMARY:

Our client is the fastest growing software company in their space – period!
Over the past few years … they’ve been leaving their competitors in the dust.

Their client base is a laundry list of prominent global organizations and that list is growing every day!
They’re set on even greater, explosive growth … and need some more help to get there!

Based from a home office in Düsseldorf … and reporting to the Global VP, Sales, the RSM will promote a SaaS solution offering in a business development capacity.

Please note; the successful candidate must speak both German + English (any other languages are a huge plus!)

RESPONSIBILITIES:

  • Responsible for driving new revenue via new client acquisition – typically at F500 level
  • Attend tradeshows and networking events
  • Conduct on-line presentations and product demonstrations
  • Travel to client locations to conduct in-person needs assessments and assist with initial launch phase

 REQUIREMENTS: 

  • 5 – 7 years of solution sales experience
  • At least 3 years of successful software sales … (enterprise level) hunting experience
  • Driven! Not the type of person who waits for the Marketing Department to send them qualified leads
  • Ability to travel across territory … approximately 50%

REMUNERATION:

BASE SALARY: 80,000€ – 85,000€
ON-TARGET VARIABLE: 80,000€ (uncapped)
ON-TARGET EARNINGS: 160,000€ – 165,000€ (uncapped)
OTHER: home office + health benefits + pension contribution + mileage

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Mark Krpan at mkrpan@matchfable.com.
  2. Ensure the subject line of your email reads; 99 LUFTBALLONS – 8F91
  3. In a short email … tell Mark how your experience fits what we’ve outlined above.

THE ‘PARLEZ-VOUS FRANÇAIS?’ ROLE ($45,000 – $50,000)

Parlez-VousFrancais

Back in 1978 … Luxembourg’s entry into the Eurovision Contest was a song titled … “Parlez-vous français?”  It was performed in French, by the Spanish disco duo – Baccara.

As far as the contest was concerned … they didn’t do so great … placing 7th in a field of 20 entries.

That said … it ended up being one of the year’s best-selling entries, reaching #8 in Sweden, #18 in Austria, #21 in West Germany and #30 on the Dutch singles charts!

What does this have to do with Match and Fable’s latest role?
Well … not much, really!

That said … we’re on the hunt for a Customer Service Rep in Calgary … and they will need to “parlez français” … (as well as English)!

POSITION:                BILINGUAL CUSTOMER SERVICE REP
REPORTS TO:           CUSTOMER SERVICE TEAM LEAD
LOCATION:               CALGARY, ALBERTA
INDUSTRY:                SOFTWARE (SaaS)

SUMMARY:

Our client is the fastest growing software company in their space!
We placed an Enterprise Sales Executive with them 7 weeks ago … and our phone just rang – again!

Over the past few years … our global client has left their competitors in the dust.
Their client base is a laundry list of prominent global organizations … and it’s growing at a wicked clip!

They’re set for explosive growth … and need some help getting there!
They’ve asked Match and Fable to work our magic again … and find them a BILINGUAL Customer Service Rep for their Calgary-based office.

RESPONSIBILITIES:

  • Prioritize and resolve complex issues with focus on client experience
  • Provide professional support to all clientele via telephone, email and chat
  • Verify details on regulatory documents and update interactions in CRM system
  • Support and explain client billing and subscription terms
  • Provide outbound follow-up, via phone and email
  • Communicate and coordinate with internal departments


REQUIREMENTS:

  • PREFERRED: Call center experience
  • MUST HAVE: Excellent communication skills in both – French & English (written and oral)
  • MUST HAVE: 1-2 years’ experience as a Customer Service Rep
  • MUST HAVE: Working PC knowledge, (Windows preferred) and related applications
  • MUST HAVE: Interpersonal and problem-solving skills, self-motivated, and attention to detail
  • MUST HAVE: Able to learn and apply new information / skills and an affinity for learning online software


REMUNERATION:

BASE SALARY: $45,000 – $50,000
OTHER: 100% medical & dental benefits + 3 weeks’ vacation + RRSP (match up to 4%)

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; PARLEZ-VOUS FRANÇAIS? – 22E91MTCHFBL
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.

THE ‘JOAN OF ARC’ ROLE (OTE: $97,500 – $105,000+)

JoanofArc (1)

Jeanne d’Arc was born to a peasant family.
At the age of 12, she began having visions.

In one particular ‘vision’ … the voice of God instructed her to renew the French nation.
So, she travelled to the uncrowned Dauphin of France and advised him to reclaim his French throne … and overthrow the English.

In 1431 … 17-year-old Joan mounted a stallion … and led the French troops at the siege of Orleans … earning notoriety when the siege was lifted after 9 days – leading to the ascension of Charles VII to the throne!

If the story ended there … it would be one of the best underdog stories ever. However, after being captured in battle, she was tried for heresy and burned at the stake! (kinda puts a damper on things … doesn’t it?)

What does this have to do with Match and Fable’s role?
Well, nothing really.

That said, we’re trying to draw a parallel between two things.
First, just as Joan of Arc spoke French … that is also a requirement for this role.
Second, our client is looking for an Inside Sales Executive to help lead their business development charge in Eastern Canada!

POSITION:                  INSIDE SALES EXECUTIVE

REPORTS TO:            GLOBAL SALES DIRECTOR
TERRITORY:              EASTERN CANADA
INDUSTRY:                SOFTWARE SALES (SaaS)
LOCATION:               MONTREAL (HOME BASED)

SUMMARY:     

Our client is the fastest growing software company in their space – bar none!
We placed an Enterprise Sales Executive with them 6 weeks ago … and our phone just rang – again!

Over the past few years … our global client has left their competitors in the dust.
Their client base is a laundry list of prominent global organizations … and it’s growing at a wicked clip!

They’re set for even more explosive growth … and they need some help getting there!
That’s where we come in.
And that’s where you come in!

Based from a home office in the Montreal area, the Inside Sales Executive will be the ‘right-hand’ of the Enterprise Sales Executive … helping them promote the company’s SaaS solution, in a business development capacity – across Eastern Canada. The candidate must be perfectly bilingual.

RESPONSIBILITIES:

  • Drive new revenue opportunities via inside sales efforts – (typically at F1000 level)
  • Work hand-in-hand with Enterprise Sales Executive to support her efforts (she’s awesome, by the way)
  • Conduct an intense daily effort of outbound prospecting calls + emails
  • Book qualified meetings for Enterprise Sales Executive to “do her thang” – her success is your success!
  • Attend tradeshows and networking events to help drive the business forward


REQUIREMENTS: 

  • 1 – 2 years of successful Inside Sales, “hunter-type” experience
  • Must be bilingual (English / French)
  • A genuine hunter mentality + super driven + ultra-collaborative
  • Understanding of CRM and diligent in maintaining accurate records
  • Ability to travel to regional trade shows (2 to 3 / quarter)
  • Ability to travel to the USA (2 to 3 times / year)
  • Driven – not the type of person who waits for the Marketing Department to send qualified leads


REMUNERATION:

BASE SALARY: $57,500 – $65,000
ON-TARGET VARIABLE: $40,000 (uncapped)
ON-TARGET EARNINGS: $97,500 – $105,000 (again … uncapped)
OTHER: home office + benefits + rrsp + travel expenses (obviously)

INTERESTED?  Then there are 3 things we need from you;

  1. Please send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure the subject line of your email reads JOAN OF ARC – 15E91-MTCHFBL
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.