THE ‘PARLEZ-VOUS FRANÇAIS?’ ROLE ($45,000 – $50,000)

Parlez-VousFrancais

Back in 1978 … Luxembourg’s entry into the Eurovision Contest was a song titled … “Parlez-vous français?”  It was performed in French, by the Spanish disco duo – Baccara.

As far as the contest was concerned … they didn’t do so great … placing 7th in a field of 20 entries.

That said … it ended up being one of the year’s best-selling entries, reaching #8 in Sweden, #18 in Austria, #21 in West Germany and #30 on the Dutch singles charts!

What does this have to do with Match and Fable’s latest role?
Well … not much, really!

That said … we’re on the hunt for a Customer Service Rep in Calgary … and they will need to “parlez français” … (as well as English)!

POSITION:                BILINGUAL CUSTOMER SERVICE REP
REPORTS TO:           CUSTOMER SERVICE TEAM LEAD
LOCATION:               CALGARY, ALBERTA
INDUSTRY:                SOFTWARE (SaaS)

SUMMARY:

Our client is the fastest growing software company in their space!
We placed an Enterprise Sales Executive with them 7 weeks ago … and our phone just rang – again!

Over the past few years … our global client has left their competitors in the dust.
Their client base is a laundry list of prominent global organizations … and it’s growing at a wicked clip!

They’re set for explosive growth … and need some help getting there!
They’ve asked Match and Fable to work our magic again … and find them a BILINGUAL Customer Service Rep for their Calgary-based office.

RESPONSIBILITIES:

  • Prioritize and resolve complex issues with focus on client experience
  • Provide professional support to all clientele via telephone, email and chat
  • Verify details on regulatory documents and update interactions in CRM system
  • Support and explain client billing and subscription terms
  • Provide outbound follow-up, via phone and email
  • Communicate and coordinate with internal departments


REQUIREMENTS:

  • PREFERRED: Call center experience
  • MUST HAVE: Excellent communication skills in both – French & English (written and oral)
  • MUST HAVE: 1-2 years’ experience as a Customer Service Rep
  • MUST HAVE: Working PC knowledge, (Windows preferred) and related applications
  • MUST HAVE: Interpersonal and problem-solving skills, self-motivated, and attention to detail
  • MUST HAVE: Able to learn and apply new information / skills and an affinity for learning online software


REMUNERATION:

BASE SALARY: $45,000 – $50,000
OTHER: 100% medical & dental benefits + 3 weeks’ vacation + RRSP (match up to 4%)

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; PARLEZ-VOUS FRANÇAIS? – 22E91MTCHFBL
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.

THE ‘BUTTERFLY EEFECT’ ROLE ($66,000)

ButterflyEffect.png

More commonly referred to as the Butterfly Effect … the Chaos Theory is a scientific concept founded on the premise that the flutter of a butterfly’s wings … at just the right place and time … have the ability to put into motion, a chain of events … eventually leading to a full-out tornado!

What does this have to do with Match and Fable’s latest role?
Nothing really.

That said … our client is looking for a Restaurant Manager who can cause a “twister” of their own … leading a great team!

POSITION:             RESTAURANT MANAGER
REPORTS TO:        GENERAL MANAGER
LOCATION:            MISSISSAUGA
INDUSTRY:            HOSPITALITY

SUMMARY:

Our client has been transformational in their approach to the hospitality industry.
With locations across North America, they represent ‘the cutting edge’ in terms of customer experience.

Match and Fable is proud to support their efforts as they look to grow their leadership team.  Mark Vandyke is looking for a Restaurant Manager who is able to make a real impact on the day-to-day operations of a multiple concept dining operation.

RESPONSIBILITIES:

  • Manage the day-to-day operations of a restaurant
  • Provide leadership and inspire pride in all team members to consistently bring their ‘A’ game
  • Establish and execut high standards of food quality and provide the best in customer experience
  • Manage staffing and scheduling needs


REQUIREMENTS:

  • 3 to 5 years’ experience in the hospitality or retail environment
  • Experience with P&L Analysis
  • Excellent verbal and written communication skills
  • Ability to clear a background check
  • Capable of working flexible hours – days, shifts and some holidays
  • Reliable transportation


REMUNERATION:

BASE SALARY: $55,000
BONUS: $11,000 (up to 20%, paid quarterly)
ON-TARGET EARNINGS: $66,000
OTHER: vacation + rrsp plan

INTERESTED?  There are 3 things Mark Vandyke needs from you;

  1. Send your resume to Mark at mvandyke@matchfable.com.
  2. Ensure the subject line of your email reads; BUTTERFLY EFFECT – 18E91MTCHFBL
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.

THE GIANT ROLE ($97,500)

GiantMississauga

Born in Alton, Illinois on February 22, 1918 … Robert Wadlow appeared to be just like any other baby.
But … by the age of one, he was over 3 feet tall, and … by his eighth birthday … nearly twice that!

At 13 years-old, Robert was easily the tallest Boy Scout in the world … at a height of 7 feet, 4 inches.

In 1936, he joined the Ringling Brothers traveling circus and drew enormous crowds at his appearances.

In 1938, Robert agreed to be the spokesman for the International Shoe Company and as a perk … he received his shoes for free (size 37AA).

As a result of his extreme height … Robert suffered with a lack of feeling in his legs.
Refusing to use a wheelchair, he elected to wear special braces that allowed him to walk.

Tragically, at the age of 22 … one of his braces caused a blister which Robert didn’t notice (due to the lack of feeling in his legs).

This blister eventually led to an infection … and ultimately … to the premature death of the gentle, ‘Alton Giant’.

Robert’s last recorded measurement (18 days prior to his passing) was 8 feet, 11.1 inches!

What does this have to do with Match and Fable’s latest role?
Not much really.

That said … our client looking for someone who can make a giant contribution to their business in the capacity of a General Manager for their hospitality operations in Mississauga.

POSITION:             GENERAL MANAGER
REPORTS TO:        OPERATIONS DIRECTOR
LOCATION:            MISSISSAUGA
INDUSTRY:            HOSPITALITY

SUMMARY:

Our client has been transformational in their approach to the hospitality industry.  With locations across North America, they represent ‘the cutting edge’ in terms of customer experience.

Match and Fable is proud to support their efforts as they look to grow their leadership team.  Mark Vandyke is looking for a General Manager who is a genuine leader … able to direct and elevate the day-to-day operations of a multiple concept dining operation.

RESPONSIBILITIES:

  • Promote an attitude of cooperation, pride and success
  • In charge of the ordering process and overseeing all cost and sales projections
  • Responsible for budgets and scheduling of managers + crewmembers
  • Provide leadership and establish high standards for food quality and customer service
  • Staffing + training + responsibilities and deadlines
  • Directs the team toward achieving the Unit’s financial goals while maintaining a positive work environment


REQUIREMENTS:

  • Minimum 3 years, senior manager experience in multi-unit concepts
  • Ability to work flexible hours, days, shifts … including holidays
  • Experience managing a P&L + budgeting + forecasting
  • Strong culinary background and fine dining experience is a plus
  • Commitment to service + dependability + personal drive and leadership
  • Ability to train, delegate, coach, and aid in the development of crewmembers
  • Excellent verbal and written communication skills
  • Ability to clear a background check


REMUNERATION:

BASE SALARY: $75,000
BONUS: $22,500 (up to 30%, paid quarterly)
ON-TARGET EARNINGS: $97,500
OTHER: vacation + rrsp plan

INTERESTED?  There are 3 things Mark Vandyke needs from you;

  1. Send your resume to Mark at mvandyke@matchfable.com.
  2. Ensure the subject line of your email reads; GIANT – 18E91MTCHFBL
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.

HAMBURGER – SUDBURY ($45,000 – $55,000)

HamburgerSudbury

Did you know … the word ‘hamburger’ originates from the town of Hamburg in Germany?
The long and short of it goes a little something like this;

Back in the 19th-century … after trading with their counterparts in the Baltic provinces of Russia … German sailors brought back the idea of raw, shredded beef … (known today, as beef tartare).

Eventually … a local, German chef decided he’d throw in a bit of a ‘twist’ … and he cooked that beef! And, whaddaya know … the ‘hamburger’ was born!

What does this have to do with Match and Fable’s latest role?
Well … nothing really.

That said … our client is one of the fastest growing burger chains in North America … and they’ve asked Match and Fable’s Mark Vandyke to assist them in a search for a General Manager for their Sudbury location.

POSITION:             GENERAL MANAGER
REPORTS TO:        REGIONAL OPERATIONS MANAGER
LOCATION:            SUDBURY
INDUSTRY:            FAST CASUAL

SUMMARY:

Our client is looking for a candidate to set the pace, expectation and attitude of the team. The ‘right person’ will need to foster a culture of team work and accountability.  Everything from … guest experience to food safety to staff development falls under the scope of this role.

If you are a leader that can bring out the best in people and develop high performing teams, while delivering exceptional customer service, then this is the place for you.

RESPONSIBILITIES:

  • Manage shift operations … with a ‘hands-on’ approach
  • Ensure an exceptional guest experience via effective staff training & development
  • Perform regular table visits to drive positive guest interactions
  • Oversee inventory levels, freshness standards and ordering of supplies
  • Oversee & manage company cleanliness and product freshness guidelines
  • Oversight and manage all COGS


REQUIREMENTS: 

  • MUST HAVE: 2 years’ experience in a similar role, management role (leading and coaching teams)
  • MUST HAVE: Kitchen experience, scheduling and inventory and cost controls
  • Deliver an elevated guest experience by creating an upbeat … high energy atmosphere
  • A ‘hands-on’ management style where you must be comfortable contributing in all aspects of the business (from prep … to cook … to well, whatever it takes)

REMUNERATION:

SALARY: $45,000 – $55,000 + incentives + bonuses
OTHER: vacation + benefits + free staff meals


INTERESTED?
  There are 3 things we need from you;

  1. Send your resume to Mark Vandyke at mvandyke@matchfable.com.
  2. Ensure the subject line of your email reads; HAMBURGER (SUDBURY) – 17E91MTCHFBL
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.

HAMBURGER – YONGE & SHEPPARD ($45,000 – $55,000)

HamburgerYongeandSheppard

Did you know … the word ‘hamburger’ originates from the town of Hamburg in Germany?
The long and short of it goes a little something like this;

Back in the 19th-century … after trading with their counterparts in the Baltic provinces of Russia … German sailors brought back the idea of raw, shredded beef … (known today, as beef tartare).

Eventually … a local, German chef decided he’d throw in a bit of a ‘twist’ … and he cooked that beef! And, whaddaya know … the ‘hamburger’ was born!

What does this have to do with Match and Fable’s latest role?
Well … nothing really.

That said … our client is one of the fastest growing burger chains in North America … and they’ve asked Match and Fable’s Mark Vandyke to assist them in a search for a General Manager for their Yonge & Sheppard location.

POSITION:             GENERAL MANAGER
REPORTS TO:        REGIONAL OPERATIONS MANAGER
LOCATION:            YONGE & SHEPPARD
INDUSTRY:            FAST CASUAL

SUMMARY:

Our client is looking for a candidate to set the pace, expectation and attitude of the team. The ‘right person’ will need to foster a culture of team work and accountability.  Everything from … guest experience to food safety to staff development falls under the scope of this role.

If you are a leader that can bring out the best in people and develop high performing teams, while delivering exceptional customer service, then this is the place for you.

RESPONSIBILITIES:

  • Manage shift operations … with a ‘hands-on’ approach
  • Ensure an exceptional guest experience via effective staff training & development
  • Perform regular table visits to drive positive guest interactions
  • Oversee inventory levels, freshness standards and ordering of supplies
  • Oversee & manage company cleanliness and product freshness guidelines
  • Oversight and manage all COGS


REQUIREMENTS: 

  • MUST HAVE: 2 years’ experience in a similar role, management role (leading and coaching teams)
  • MUST HAVE: Kitchen experience, scheduling and inventory and cost controls
  • Deliver an elevated guest experience by creating an upbeat … high energy atmosphere
  • A ‘hands-on’ management style where you must be comfortable contributing in all aspects of the business (from prep … to cook … to well, whatever it takes)

REMUNERATION:

SALARY: $45,000 – $55,000 + incentives + bonuses
OTHER: vacation + benefits + free staff meals


INTERESTED?
  There are 3 things we need from you;

  1. Send your resume to Mark Vandyke at mvandyke@matchfable.com.
  2. Ensure the subject line of your email reads; HAMBURGER (YONGE & SHEPPARD) – 17E91MTCHFBL
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.

HAMBURGER – NEWMARKET ($45,000 – $55,000)

HamburgerNewmarket

Did you know … the word ‘hamburger’ originates from the town of Hamburg in Germany?
The long and short of it goes a little something like this;

Back in the 19th-century … after trading with their counterparts in the Baltic provinces of Russia … German sailors brought back the idea of raw, shredded beef … (known today, as beef tartare).

Eventually … a local, German chef decided he’d throw in a bit of a ‘twist’ … and he cooked that beef! And, whaddaya know … the ‘hamburger’ was born!

What does this have to do with Match and Fable’s latest role?
Well … nothing really.

That said … our client is one of the fastest growing burger chains in North America … and they’ve asked Match and Fable’s Mark Vandyke to assist them in a search for a General Manager for their Newmarket location.

POSITION:             GENERAL MANAGER
REPORTS TO:        REGIONAL OPERATIONS MANAGER
LOCATION:            NEWMARKET
INDUSTRY:            FAST CASUAL

SUMMARY:

Our client is looking for a candidate to set the pace, expectation and attitude of the team. The ‘right person’ will need to foster a culture of team work and accountability.  Everything from … guest experience to food safety to staff development falls under the scope of this role.

If you are a leader that can bring out the best in people and develop high performing teams, while delivering exceptional customer service, then this is the place for you.

RESPONSIBILITIES:

  • Manage shift operations … with a ‘hands-on’ approach
  • Ensure an exceptional guest experience via effective staff training & development
  • Perform regular table visits to drive positive guest interactions
  • Oversee inventory levels, freshness standards and ordering of supplies
  • Oversee & manage company cleanliness and product freshness guidelines
  • Oversight and manage all COGS


REQUIREMENTS: 

  • MUST HAVE: 2 years’ experience in a similar role, management role (leading and coaching teams)
  • MUST HAVE: Kitchen experience, scheduling and inventory and cost controls
  • Deliver an elevated guest experience by creating an upbeat … high energy atmosphere
  • A ‘hands-on’ management style where you must be comfortable contributing in all aspects of the business (from prep … to cook … to well, whatever it takes)

REMUNERATION:

SALARY: $45,000 – $55,000 + incentives + bonuses
OTHER: vacation + benefits + free staff meals


INTERESTED?
  There are 3 things we need from you;

  1. Send your resume to Mark Vandyke at mvandyke@matchfable.com.
  2. Ensure the subject line of your email reads; HAMBURGER (NEWMARKET) – 17E91MTCHFBL
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.

HAMBURGER – MARKHAM ($45,000 – $55,000)

HamburgerMarkham

Did you know … the word ‘hamburger’ originates from the town of Hamburg in Germany?
The long and short of it goes a little something like this;

Back in the 19th-century … after trading with their counterparts in the Baltic provinces of Russia … German sailors brought back the idea of raw, shredded beef … (known today, as beef tartare).

Eventually … a local, German chef decided he’d throw in a bit of a ‘twist’ … and he cooked that beef! And, whaddaya know … the ‘hamburger’ was born!

What does this have to do with Match and Fable’s latest role?
Well … nothing really.

That said … our client is one of the fastest growing burger chains in North America … and they’ve asked Match and Fable’s Mark Vandyke to assist them in a search for a General Manager for their Markham location.

POSITION:             GENERAL MANAGER
REPORTS TO:        REGIONAL OPERATIONS MANAGER
LOCATION:            MARKHAM
INDUSTRY:            FAST CASUAL

SUMMARY:

Our client is looking for a candidate to set the pace, expectation and attitude of the team. The ‘right person’ will need to foster a culture of team work and accountability.  Everything from … guest experience to food safety to staff development falls under the scope of this role.

If you are a leader that can bring out the best in people and develop high performing teams, while delivering exceptional customer service, then this is the place for you.

RESPONSIBILITIES:

  • Manage shift operations … with a ‘hands-on’ approach
  • Ensure an exceptional guest experience via effective staff training & development
  • Perform regular table visits to drive positive guest interactions
  • Oversee inventory levels, freshness standards and ordering of supplies
  • Oversee & manage company cleanliness and product freshness guidelines
  • Oversight and manage all COGS


REQUIREMENTS: 

  • MUST HAVE: 2 years’ experience in a similar role, management role (leading and coaching teams)
  • MUST HAVE: Kitchen experience, scheduling and inventory and cost controls
  • Deliver an elevated guest experience by creating an upbeat … high energy atmosphere
  • A ‘hands-on’ management style where you must be comfortable contributing in all aspects of the business (from prep … to cook … to well, whatever it takes)

REMUNERATION:

SALARY: $45,000 – $55,000 + incentives + bonuses
OTHER: vacation + benefits + free staff meals


INTERESTED?
  There are 3 things we need from you;

  1. Send your resume to Mark Vandyke at mvandyke@matchfable.com.
  2. Ensure the subject line of your email reads; HAMBURGER (MARKHAM) – 17E91MTCHFBL
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.

HAMBURGER – DURHAM ($45,000 – $55,000)

HamburgerDurham

Did you know … the word ‘hamburger’ originates from the town of Hamburg in Germany?
The long and short of it goes a little something like this;

Back in the 19th-century … after trading with their counterparts in the Baltic provinces of Russia … German sailors brought back the idea of raw, shredded beef … (known today, as beef tartare).

Eventually … a local, German chef decided he’d throw in a bit of a ‘twist’ … and he cooked that beef! And, whaddaya know … the ‘hamburger’ was born!

What does this have to do with Match and Fable’s latest role?
Well … nothing really.

That said … our client is one of the fastest growing burger chains in North America … and they’ve asked Match and Fable’s Mark Vandyke to assist them in a search for a General Manager for their Durham Region location.

POSITION:             GENERAL MANAGER
REPORTS TO:        REGIONAL OPERATIONS MANAGER
LOCATION:            DURHAM REGION (AJAX/OSHAWA)
INDUSTRY:            FAST CASUAL

SUMMARY:

Our client is looking for a candidate to set the pace, expectation and attitude of the team. The ‘right person’ will need to foster a culture of team work and accountability.  Everything from … guest experience to food safety to staff development falls under the scope of this role.

If you are a leader that can bring out the best in people and develop high performing teams, while delivering exceptional customer service, then this is the place for you.

RESPONSIBILITIES:

  • Manage shift operations … with a ‘hands-on’ approach
  • Ensure an exceptional guest experience via effective staff training & development
  • Perform regular table visits to drive positive guest interactions
  • Oversee inventory levels, freshness standards and ordering of supplies
  • Oversee & manage company cleanliness and product freshness guidelines
  • Oversight and manage all COGS


REQUIREMENTS: 

  • MUST HAVE: 2 years’ experience in a similar role, management role (leading and coaching teams)
  • MUST HAVE: Kitchen experience, scheduling and inventory and cost controls
  • Deliver an elevated guest experience by creating an upbeat … high energy atmosphere
  • A ‘hands-on’ management style where you must be comfortable contributing in all aspects of the business (from prep … to cook … to well, whatever it takes)

REMUNERATION:

SALARY: $45,000 – $55,000 + incentives + bonuses
OTHER: vacation + benefits + free staff meals


INTERESTED?
  There are 3 things we need from you;

  1. Send your resume to Mark Vandyke at mvandyke@matchfable.com.
  2. Ensure the subject line of your email reads; HAMBURGER (DURHAM) – 17E91MTCHFBL
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.

THE ‘JOAN OF ARC’ ROLE (OTE: $97,500 – $105,000+)

JoanofArc (1)

Jeanne d’Arc was born to a peasant family.
At the age of 12, she began having visions.

In one particular ‘vision’ … the voice of God instructed her to renew the French nation.
So, she travelled to the uncrowned Dauphin of France and advised him to reclaim his French throne … and overthrow the English.

In 1431 … 17-year-old Joan mounted a stallion … and led the French troops at the siege of Orleans … earning notoriety when the siege was lifted after 9 days – leading to the ascension of Charles VII to the throne!

If the story ended there … it would be one of the best underdog stories ever. However, after being captured in battle, she was tried for heresy and burned at the stake! (kinda puts a damper on things … doesn’t it?)

What does this have to do with Match and Fable’s role?
Well, nothing really.

That said, we’re trying to draw a parallel between two things.
First, just as Joan of Arc spoke French … that is also a requirement for this role.
Second, our client is looking for an Inside Sales Executive to help lead their business development charge in Eastern Canada!

POSITION:                  INSIDE SALES EXECUTIVE

REPORTS TO:            GLOBAL SALES DIRECTOR
TERRITORY:              EASTERN CANADA
INDUSTRY:                SOFTWARE SALES (SaaS)
LOCATION:               MONTREAL (HOME BASED)

SUMMARY:     

Our client is the fastest growing software company in their space – bar none!
We placed an Enterprise Sales Executive with them 6 weeks ago … and our phone just rang – again!

Over the past few years … our global client has left their competitors in the dust.
Their client base is a laundry list of prominent global organizations … and it’s growing at a wicked clip!

They’re set for even more explosive growth … and they need some help getting there!
That’s where we come in.
And that’s where you come in!

Based from a home office in the Montreal area, the Inside Sales Executive will be the ‘right-hand’ of the Enterprise Sales Executive … helping them promote the company’s SaaS solution, in a business development capacity – across Eastern Canada. The candidate must be perfectly bilingual.

RESPONSIBILITIES:

  • Drive new revenue opportunities via inside sales efforts – (typically at F1000 level)
  • Work hand-in-hand with Enterprise Sales Executive to support her efforts (she’s awesome, by the way)
  • Conduct an intense daily effort of outbound prospecting calls + emails
  • Book qualified meetings for Enterprise Sales Executive to “do her thang” – her success is your success!
  • Attend tradeshows and networking events to help drive the business forward


REQUIREMENTS: 

  • 1 – 2 years of successful Inside Sales, “hunter-type” experience
  • Must be bilingual (English / French)
  • A genuine hunter mentality + super driven + ultra-collaborative
  • Understanding of CRM and diligent in maintaining accurate records
  • Ability to travel to regional trade shows (2 to 3 / quarter)
  • Ability to travel to the USA (2 to 3 times / year)
  • Driven – not the type of person who waits for the Marketing Department to send qualified leads


REMUNERATION:

BASE SALARY: $57,500 – $65,000
ON-TARGET VARIABLE: $40,000 (uncapped)
ON-TARGET EARNINGS: $97,500 – $105,000 (again … uncapped)
OTHER: home office + benefits + rrsp + travel expenses (obviously)

INTERESTED?  Then there are 3 things we need from you;

  1. Please send your resume to Mark Krpan at mkrpan@matchfable.com.
  2. Ensure the subject line of your email reads JOAN OF ARC – 15E91-MTCHFBL
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.