THE ‘ONE BAD DECISION’ ROLE: OTE: $237,500 – $287,500 (USD)

1BadDecision

On my 13th birthday …  my parents woke me up and told me to go have a peek inside the garage. I threw open the door and there she was … the Raleigh BMX Burner I’d dreamed of for … well, … forever!

My prayers had been answered!
Ocean Blue … with ‘rat-trap’ pedals and 5-star yellow spoke rims!

I laced up my North Star sneakers … and took that horse for a ride! Cruising down the street … nodding at the neighborhood kids … I was sure every single one of them was green with envy!

Every now and then, I’d see my reflection in a window and was awe-struck by the utter beauty of my new bike.

Long story short … as I passed a group of kids sitting on their porch, I decided it was the perfect time to spit (for no reason at all … other than to demonstrate the level of ‘cool’ I had just ascended to).

Not taking the wind into account, that spit twirled gracefully through the air … landing squarely on my shoulder!

Absolutely mortified … and desperately hoping no one had witnessed the result of my ill-fated attempt at coolness, I feverishly wiped at my t-shirt … paying no regard to the direction in which I was heading.

At that point, everything seemed to happen in slow motion … as I clipped the front end of a parked, Chevrolet Monte Carlo and somersaulted across the hood … the new ‘love of my life’ … continued on her own, doomed trajectory.

Now, the kids on the porch may not have seen the event leading up to the accident … but they certainly didn’t miss the resulting ‘carnage’.

Beyond embarrassed, I picked up my bike and limped down the street … dying a little inside, every time I noticed another scratch on my new bike.

The moral of the story?

Even when it seems like you’ve got the world in the palm of your hand … it can take just one bad decision for things to turn ugly – and fast!

What does this have to do with Match and Fable’s latest role?
Nothing really.

That said, my client is looking for a VP, Customer Success who understands the consequences of bad decisions and the importance of considering all variables … when it comes to the customer journey!

NOTE: Client is open to relocating the right person to the Boston area.

POSITION:                VP, CUSTOMER SUCCESS
REPORTS TO:           EXECUTIVE VICE-PRESIDENT
TERRITORY:             GLOBAL
SCOPE:                      APPLICATION SOFTWARE
LOCATION:              GREATER BOSTON AREA

SUMMARY:

The VP, Customer Success is a vital member of the organization’s leadership team … responsible for directing all facets of Customer Success. From launch to ‘move-forward’ strategy … ensuring success for the organization’s clientele.

You must have the ability (and desire) to pivot between thought leadership … and getting your hands dirty!

You must ‘ooze’ credibility and have experience inspiring confidence & motivation among senior executives.
You’re imaginative … with a fiery determination to solve complex client challenges – globally!

You’ll define, manage and measure all aspects of Client Success, across the organization, driving client satisfaction, retention rates and business growth!

They key measure of success for the VP will be their ability to build and inspire their Customer Success Team with a focus on creating exceptional employee experiences. This will require demonstrated success in hiring, developing and retaining high-performing teams.

RESPONSIBILITIES:

  • Lead 4 Director-level reports … cascading into a team of nearly 40 Customer Success professionals
  • Divisions; Customer Success (Enterprise + Mid-Market), Technical Services & Implementation / Launch
  • Engage with senior levels on client-side to ensure they’re realizing a delightful customer experience while achieving anticipated business outcomes (ROI) for their respective organizations
  • Recruit, develop & inspire the division to execute on deliverables with a genuine, customer-centric agenda
  • Drive strategy to achieve measurable customer success, retention & expansion – across customer segments
  • Collaborate with all internal departments (Marketing and Sales) to drive exponential growth
  • Deliver strategic & tactical insight to leadership team via customer feedback, business goals, KPIs & customer analysis
  • Share customer insights with Product Team to stimulate product development and bring innovations to life
  • Manage customer escalations and proactively identify opportunities for continuous improvement


REQUIREMENTS:

  • Must have worked for ‘top-tier’ organization(s) and have ‘big love’ for Happy Customers … (as well as the experience to know … Happy Customers ain’t enough)!
  • Bachelor’s Degree, (MBA … a huge plus)
  • 10 years’ VP-level experience (minimum) in a senior client-facing position
  • A well respected leader with an executive presence … experienced at driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
  • A sound, strategic vision for the customer experience, professional services and customer support
  • Exceptional team leadership, coaching & people development skills
  • Strong customer relationship management skills … (at the most senior of levels)
  • Recognize the importance of culture and values in every interaction – both internal & external
  • Naturally inspirational and motivational with a passion for coaching team members, focused on employee experience and engagement
  • Proven success partnering across departments … and managing with influence
  • Excellent customer engagement and problem-solving skills
  • Experience applying change management and business process mapping strategies
  • Travel … approximately 30%


REMUNERATION:

BASE SALARY: $190,000 – $230,000 (USD)
MBO: 25%
ON-TARGET EARNINGS: $237,500 – $287,500 (USD)

INTERESTED?  Then there are 3 things we need from you;

  1. Please send your resume to Mark Krpan at mkrpan@matchfable.com.
  2. Ensure the subject line of your email reads ONE BAD DECISION – 23F20MTCHFBL
  3. In a brief email … please tell Mark how your experience fits what we’ve outlined above.

SHARKS & SELFIES – OTE: $52,000 – $85,000+ (USD)

Sharks&Selfies

Across the globe … sharks kill approximately 5 people per year.
In comparison, ants kill about 20, cows … 22 and hippos … nearly 3,000!
But mosquitoes are nature’s real ‘hit men’ … responsible for more than 725,000 fatalities in a given year!

Surprisingly, (or maybe not) … the trend of taking extreme selfies killed 259 people between 2011 and 2017!

What does this have to do with Match and Fable’s latest role?
Nothing.

That said, now that we have your attention … we’d like to tell you about Sabrina’s latest role; an Enhancement / Project Manager in Bellingham, Massachusetts!

SUMMARY

Match and Fable’s client has been a trusted name in the US Northeast for over 30 years – as a top-tier player in the landscape design, architecture and development industries.

They’re the ‘brains and brawn’ behind some of the areas’ most breathtaking commercial and residential designs. And, with their end-to-end service … they take pride in their client focus … unmatched in the exterior esthetics space.

POSITION:       ENHANCEMENT / PROJECT MANAGER
REPORTS TO:  BRANCH MANAGER
TERRITORY:    BELLINGHAM, MASSACHUSETTS

RESPONSIBILITIES

  • Responsible for managing all landscape enhancement services including, materials procurement, coordination and scheduling of field personnel and equipment and subcontractor scheduling
  • Work with Branch Manager, Account Manager and clients to plan execution of all enhancement projects
  • Review labor and job coding of crews to ensure accuracy of timekeeping
  • Develop and foster positive relationship management of field and subcontractors
  • Ensure all project work is completed on time and within scheduling demands
  • Demonstrate ability to perform enhancement projects within budgeted costs, hours, quantities
  • Responsible for the general layout of enhancement projects, ensuring each project aligns with the details, as sold by Account Management Team
  • Work with Account Managers to resolve set-backs or lead-time challenges, keeping all parties abreast of any project implications
  • Nurture positive client relationships through successful management of each project
  • Work with client budgets … and take a hands-on approach … when needed

REQUIREMENTS

  • Minimum 2 years’ experience in the landscaping industry
  • Degree in landscape contracting, horticulture or business management … preferred
  • Ability to read and understand plans, guidelines and material lists
  • Excellent verbal and written communication skills
  • Strong leadership and time management, driven work ethic, problem-solving skills, highly motivated and detail oriented
  • Ability to prioritize and multi-task
  • Bilingual/Trilingual (Spanish/Portuguese/English) an added bonus

REMUNERATION

BASE SALARY: $50,000 – $75,000 (USD)
ON-TARGET VARIABLE: $2,000 – $10,000+ (USD) – uncapped
ON-TARGET EARNINGS: $52,000 – $85,000+
OTHER: company vehicle + cell phone + laptop + 401K + 3 weeks’ PTO + medical benefits

WHAT’S NEXT?

If you’re interested (and qualified) for this role … the ball is in your court.

  1. Email your resume to Sabrina at; sgalli@matchfable.com.
  2. Ensure the subject line reads; SHARKS & SELFIES – MTCHFBL10C20
  3. Based on the job description … please tell Sabrina what makes you a legitimate contender.

THE ‘EXTRA, EXTRA’ ROLE (OTE: $62,000 – $90,000+ USD)

ExtraExtra.png

Long ago … before the internet, television and radio overran our lives … the single source of information for most … was the good old newspaper. And while we’ve all heard the saying “Extra! Extra! Read all about it” … most people don’t know how this phrase came into existence.

You see … newspapers were published on a daily basis.

And, in order to be printed, there needed to be a deadline … so publishers could send it to the presses.

Well, as we all know … the world never turned based on publishing schedules. There were often major events (deaths of Presidents or declarations of war) that occurred – post deadline.

As such, newspapers would publish an extra edition.

Paperboys would shout the phrase on street corners in order to drum-up enthusiasm … and ultimately … sell more papers!

So, what does this have to do with Match and Fable’s role?
Well … nothing really.

That said … while we have your attention, our client is looking for an Account Manager to work with a set list of named accounts … to make their experience with the company – delightful.

The right individual will have account management experience + experience in the landscaping industry.

SUMMARY

Match and Fable’s client has been a trusted name in the US Northeast for 30+ years – as a top-tier player in the landscape design, architecture and development industries.  They are the ‘brains and brawn’ behind some of the areas’ most breathtaking designs in both the commercial and residential markets.

And, with their fully-comprehensive, end-to-end service they boast a client focus unlike any other in the exterior esthetics space.

POSITION:        ACCOUNT MANAGER
REPORTS TO:   BRANCH MANAGER
TERRITORY:     BELLINGHAM, MASSACHUSETTS

RESPONSIBILITIES

  • Responsible for a specific book of business, clients, properties, etc.
  • GP performance of accounts
  • Conducting weekly inspections with employees (in the field) to ensure contract details are carried out
  • Manage and execute all client renewals
  • Upselling (25% – 35%) … in ‘enhancement’ sales
  • Act as ‘go-to’ for any associated accounts
  • Manage both client and field staff within associated accounts
  • Perform buyouts for specific projects
  • Engage in QBR’s mid-season/end-of-season for contract and performance status, recommendations, etc.
  • Work with client budgets … and take a hands-on approach … as required
  • Conduct business/sales presentations
  • Work from a hybrid workspace, reporting into a branch 30% of the time (building proposals, bids, etc.)
  • 70% of the time spent on the road (hunting and gathering in the territory)

REQUIREMENTS

  • Minimum 4 years’ experience in the landscaping industry
  • Minimum 2 years’ field sales experience
  • Plant/horticultural knowledge (Plant ID)
  • Willingness to learn and effectively communicate with various departments
  • Strong management skills
  • Background in landscaping development and/or commercial landscaping an added bonus

REMUNERATION

BASE SALARY: $60,000 – $80,000 (USD)
ON-TARGET VARIABLE: $2,000 – $10,000 (USD) – uncapped
ON-TARGET EARNINGS: $62,000 – $90,000 (USD)
OTHER: company vehicle + cell phone + laptop + 401K + 3 weeks’ PTO + medical benefits

WHAT NOW?
If you’re interested (and qualified) for this role … the ball is in your court.

1. Email your resume to Sabrina at; sgalli@matchfable.com.
2. Ensure the subject line reads; EXTRA! EXTRA! – #14L91MTCHFBL
3. Based on the job description … tell Sabrina what makes you a legitimate contender.