SPIN ($65,000 – $75,000+)

Plate spinning is considered a ‘circus manipulation art’ where a person spins numerous plates atop long poles … without letting them crash to the ground.

The process requires flawless concentration and calculated movement!

The Guinness World Record for plate spinning is held by David Spathaky.
In 1996, in Bangkok … with his assistant Debbie Woolley handing him plates, Spathaky rested plates on dowels and, with a flick of his wrists … sent them spinning for minutes at a time.

He was able to reach a grand total of 108 plates, before his record-breaking feat came to an end!

What does this have to do with Match and Fable’s latest role?
Nothing really.

That said … our client is looking for a Plate Spinner of their own (so to speak)!

The Lead Help Desk Specialist will manage multiple responsibilities … in a fast-paced legal environment – in downtown Toronto.

POSITION:    LEAD HELP DESK SPECIALIST
LOCATION:   TORONTO
INDUSTRY:   LEGAL SERVICES


SUMMARY

Our client is a prominent business law firm providing strategic legal and business advice in all areas of business law. They are located in the heart of Toronto’s financial district, and looking for a Lead Help Desk Specialist.

RESPONSIBILITIES

  • First level escalation point for service desk agents
  • Assist agents in determining reported issues -vs- work product requests
  • Assist users in resolution of computer and application problems by responding to requests, efficiently
  • Research, resolve and respond to user issues over phone, at their desk … or remotely
  • Provide first level support to users including; internet configuration + troubleshooting. configuring, maintaining and troubleshooting application software, desktop operating systems, PC’s + peripherals
  • Install and configure end user devices and maintain up-to-date images for various hardware platforms
  • PC hardware and software diagnostics + basic network troubleshooting
  • Determine escalation points to second level without jeopardizing resolution timelines and make process improvement recommendations to management
  • Support organization’s standard suite of software; Microsoft Office 365 Suite, iManage DMS, Acumin accounting, Workshare Compare, Litera Numbering, Metadact metadata removal, Nuance, etc.

REQUIREMENTS

  • Post-secondary education in Information Technology – required
  • 5+ years’ Help Desk experience
  • Experience working in a legal / professional services environment (preferred)
  • At times, there is a need to alternate shifts, in order to accommodate vacation and other absenteeism
  • Flexibility to provide rotational, after-hours support
  • Thorough knowledge of the Microsoft 365 core applications, is essential
  • Experience working with ServiceNow + the adoption of ITSM best practices 

REMUNERATION

BASE SALARY RANGE: $65,000 – $75,000
OTHER: bonus + benefits + vacation + professional programs

INTERESTED?  If so … there are 3 things we need from you;

  1. Send your resume to Doreen Silva at dsilva@matchfable.com.
  2. Ensure subject line of email reads; SPIN – 9A21MTCHFBL
  3. In a short email … tell Doreen why you would like to be considered for this position.

THE “SECRET RECIPE” ROLE ($80,000 – $90,000)

SecretRecipe.png

For years, Harland Sanders carried the formula to his fried chicken tucked carefully away in the safest place he could think of … his head. And, he kept the recipe for the spice mixture … in his car’s glove compartment!

Today, that recipe is safely locked away in a vault in Louisville, Kentucky.
Even now, only a handful of people know the full details of the multi-million-dollar formula and it’s protected by some elaborate security precautions.

For instance, one vendor blends part of the formula while another blends the rest – neither has the complete recipe!

What does this have to do with Match and Fable’s latest role?
Nothing at all.

That said, we’re on the hunt for an IT Systems Administrator with a proven recipe for taking care of “all things IT related” for one of our clients based in mid-town Toronto.

POSITION:             IT SYSTEMS ADMINISTRATOR
REPORTS TO:        MANAGER, IT
LOCATION:            TORONTO, ONTARIO (MID-TOWN)

SUMMARY

Our client’s head office is located in Toronto’s Yonge and Davisville area. This position will provide IT technical support to approximately 100 employees – across Canada. The successful candidate will ensure the company’s computer network runs smoothly. The role requires an individual who is very comfortable with “all things IT”.

Over and above the technical requirements of this position … our client is looking for someone with top-shelf people skills and the ability to “dumb-down” technical matters for employees who use technology but don’t necessarily understand how it all comes together!

RESPONSIBILITIES

  • Provide technical support to end users – across Canada … (in person or over the phone)
  • Maintain in-house computer software, hardware, servers (Windows & Linux) and VoIP
  • Troubleshoot and document issues with in-house software, hardware and servers
  • Report findings, pertaining to tasks, issues, tickets and overall health of the infrastructure to Manager, IT
  • Identify software/hardware requirements of users and deal with vendors for IT related purchases
  • Virtual server deployment with HyperV /VMware, and cloud deployment with AWS / Azure

REQUIREMENTS 

  • MUST HAVE: Fantastic people skills and sound technical knowledge
  • MUST HAVE: Approximately 5 years of experience … (will consider less if you’re a “Whiz Kid”!
  • MUST HAVE: Experience with ticketing system (like RT or Zendesk)
  • NICE TO HAVE: Bilingual (English / French)
  • Ability to travel nationally, as required.
  • Functional understanding of networking, setting up peripherals, maintenance and repair
  • Ability to write technical documents, Script Powershell, Linux Bash.
  • Active Directory system administration experience, preferred
  • Network hardware management, patching, running console commands, Cisco ASA/IOS/Meraki, preferred.

 REMUNERATION

SALARY: $80,000 – $90,000
VACATION: 15 days

INTERESTED?  If so … there are 3 things we need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of email reads; SECRET RECIPE – 11J91-MTCHFBL
  3. In a short email … tell Zafreen how your experience stacks up for this role.

THE ‘MAX HEADROOOM’ ROLE (OTE: $95,000 – $135,000)

MaxHeadroom.png

If you grew up in the mid-80’s … you must remember Max Headroom – the world’s first computer-generated, virtual TV host.

Interestingly enough … the computer technology at that time wasn’t advanced enough to achieve the desired effect … so Max’s computer-generated appearance was achieved with the help of prosthetic make up (that took more than 4 hours to apply) and backgrounds … that were actually hand drawn!

What does this have to do with Match and Fable’s latest role?
Well, nothing at all.

That said … nearly 35 years later, the advancements in technology have been astounding!

And, while Match and Fable’s client has nothing to do with computer generated TV hosts … they do specialize in IT solutions that empower their clients to focus on their core business … secure in the knowledge their IT matters are being handled by professionals who know that of which they speak!

POSITION:             SENIOR ACCOUNT MANAGER (IT SOLUTIONS)
REPORTS TO:        VICE PRESIDENT
LOCATION:            MARKHAM, ONTARIO
INDUSTRY:            IT SOLUTIONS

SUMMARY

Our client is an IT solutions provider looking for a Senior Account Manager to join their team in Toronto.

The right candidate will build relationships while ensuring client satisfaction, retention and loyalty. They will provide technical solutions, maintain documentation and update clients on products and services.

This client facing role requires an individual who is both comfortable and knowledgeable about technology … in order to build strong relations with clients … by understanding their business/technical needs.

RESPONSIBILITIES

  • Build relations with existing book of clients (40-45 clients) providing competitive insights to advance their business and increase monthly recurring revenue (contribute to one-time sales i.e. laptops, hardware etc.)
  • Deliver business reviews to stakeholders to develop IT maturity and inform their decision-making process
  • Execute a community engagement plan by promoting products and services to industry and regions
  • Be well-informed of opportunities, trends and challenges and how these can affect business initiatives
  • Demonstrate a sustained value proposition … tailored to industry, size and scope


REQUIREMENTS
 

  • MUST HAVE: Bachelor’s degree (or higher)
  • 3 – 5 years direct account management experience
  • Sound knowledge of technical platforms + business models + industry trends
  • Passion for customer relations with the ability to manage client engagements under pressure
  • Proven track record of fostering healthy long-term client relationships; building deep connections
  • Dynamic personality with the ability to engage and influence internal / external stakeholders
  • Superb oral and written communication along with presentation skills
  • Ability to identify relevant business metrics to track and assess client’s status
  • Financial acumen re; budgets, forecasting and cost controls

REMUNERATION

BASE SALARY: $85,000 – $120,000
ON TARGET VARIABLE: $10,000 – $15,000
ON TARGET EARNINGS: $95,000 – $135,000
VACATION: 15 days + 5 Flex days
OTHER: Full Medical & Dental Benefits + Car Allowance

INTERESTED?
If so … there are 3 things we need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of email reads;
  3. In a short email … tell Zafreen why you should be considered for this position.

THE ‘JUGGLER’ ROLE (OTE: $75,000 – $90,000)

JUGGLER.png

Anthony Gatto was born in Manhattan, New York in April 1973.

At age 8 … he made his first appearance … on ABC’s “That’s Incredible” television show.
By the age of 10 … Mr. Gatto was performing in Las Vegas.
And … he would go on to star in 2 Cirque Du Soleil shows – Koozå (2007-2009) and La Nouba (2010-2012).

He holds 11 world records for juggling.
Gatto has juggled eleven rings … as many as nine balls … and as many eight clubs.

To put it in perspective … there is only one man who has juggled 8 clubs for a total of 16 catches … and that man was … Anthony Gatto!

What does this have to do with Match and Fable’s latest role?
Not much, really.

That said … Match and Fable’s Zafreen Kassam in looking for a Senior Business Analyst with the ability to ‘juggle’ multiple projects … as a key member of our client’s Project Management Team.

POSITION:                SENIOR BUSINESS ANALYST
REPORTS TO:           DIRECTOR, IT STRATEGY & PLANNING
LOCATION:               NORTH YORK / VAUGHAN
INDUSTRY:               HEALTH CARE

SUMMARY:   

The Senior Business Analyst supports the execution of projects within the Project Management Office by providing analytical insight on business requirements throughout the project lifecycle.

RESPONSIBILITIES:

  • Research & analysis to define business requirements and processes to resolve of complex business issues
  • Identification of process gaps and improvements … to current processes
  • Build repository of core business processes for on-going project reference
  • Develop core project deliverables including business case, project charter, scoping, requirements analysis, needs assessments, communication plans, training plans and test plan creation
  • Investigate and analyze problems and business requirements via data analysis, research, interviews, meetings and testing activities
  • Recommend potential solutions/approaches to address business needs
  • Determine impacts of change on all systems and processes
  • Prepare defined scope and detailed requirement documents (ensuring documents are clear + concise)
  • Ensure requirement reviews are conducted with Subject Matter Experts, testers and stakeholders
  • Assist in development of user acceptance test plans, matrices … and expected results
  • Provide accurate and timely input based on knowledge of the project lifecycle
  • Provide recommendations for improvements; develop templates and guidelines … as required
  • Ensure Project Manager and management team are kept informed, and issues are escalated, appropriately
  • Mentor and coach Business Analyst


REQUIREMENTS:

  • MUST HAVE: 8+ years’ experience in a Business Analyst role
  • MUST HAVE: IT Knowledge and Development background
  • MUST HAVE: Degree or Diploma in Business (or related discipline)
  • MUST HAVE: MS Office + Project + Visio software (High proficiency with Excel required)
  • MUST HAVE: Solid understanding of project management techniques, including requirements analysis, business process modelling and using real-time analytical and formal modelling tools
  • MUST HAVE: Stellar verbal and written communication and confident leadership skills
  • MUST HAVE: Ability to ask ‘the right questions’ even though you’re not an SME on project matter
  • NICE TO HAVE: CBAP certification – (knowledge of formal business process improvement)
  • MUST HAVE: Ability to work collaboratively and ‘juggle’ multiple concurrent assignments
  • NICE TO HAVE: Strong life cycle solution delivery an asset
  • NICE TO HAVE: Pharmaceutical Industry or Supply Chain experience. (Ops, Planning, Logistics, Distribution and Warehousing)


REMUNERATION:

BASE SALARY: $70,000 – $85,000
MBO: up to 7.5%
ON-TARGET EARNINGS: $75,000 – $90,000
OTHER: benefits + rrsp + vacation

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; JUGGLER – 13B91-MTCHFBL
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.

THE EXECUTIONER ROLE (OTE: $93,500 – $115,500)

Executioner.png

In the late 1700’s, in Roscommon, Ireland … a woman named Betty and her son lived in miserable poverty.  While it was uncommon for someone raised in such conditions to be literate … Betty was!

She taught her only son to read and write and would constantly remind him that only money could bring him happiness in life. And, when he was old enough … she encouraged him to leave Roscommon and find his fortune – in America!

Years later, one dark evening … a tall, well-dressed gentleman knocked on Betty’s door looking for a place to stay. Betty let him in, and later that night, as he slept … Betty crept into his room, and murdered him for his money!

As Betty rifled through the man’s things … to her horror … she discovered the ‘stranger’ was, in fact … her son!

Overcome by the shock of her actions, Betty ran screaming into the streets … confessing her guilt. She was arrested, stood trial … and was condemned to death – by hanging!

On Execution Day … as Betty and a few other criminals were being led into the yard … they were informed the executioner had “called in sick” … and the sheriff was refusing to personally perform the executions.

Seizing her opportunity … Betty asked that her life be spared … in return for hanging the other prisoners – herself!

The sheriff agreed … and Betty got to work! “Lady Betty” was so efficient and capable … she was appointed as Roscommon’s Hang Woman … a job with a yearly salary … and room and board!

What does this have to do with Match and Fable’s latest role?
Well … not much, really.

That said … Match and Fable’s Zafreen Kassam is looking for an equally efficient and highly capable Senior Project Manager who can ‘execute’ with flawless precision for our client – (pardon the pun)!

POSITION:                SENIOR PROJECT MANAGER
REPORTS TO:           DIRECTOR, IT STRATEGY & PLANNING
LOCATION:              NORTH YORK / VAUGHAN
INDUSTRY:               HEALTH CARE

SUMMARY:

You’ll manage multiple, complex, cross-functional projects from inception to implementation. You’ll implement solutions to benefit the company’s clients and suppliers and will focus on improving internal operational efficiencies.  You will be expected to use industry-standard processes to initialize, plan, execute, control and monitor projects.

You’ll need to be proficient in managing the complexities associated with large, enterprise-wide strategic initiatives, and you’ll need to have the ability to communicate with executive-level staff.

RESPONSIBILITIES: 

  • Use project management skills and methodologies to lead/manage complex projects via budget planning, resource procurement, meeting planning/facilitation, conflict resolution, risk mitigation, status reporting
  • Manage multiple projects (at various stages of the project life cycle)
  • Interface with sponsors to agree on objective, scope, deliverables, timeframes, resources + outcomes
  • Provide direction, guidance, and priority setting – at team level
  • Ensure all aspects of a project are considered from requirements through to interfaces, training, communication, implementation and regression
  • Write project documents (including charters, business requirements, project plan, training, policy and procedures) – using company documentation templates
  • Determine quality standards & oversee execution/production of deliverables and management documents
  • Drive decision-making process related to business processes or deliverables within project context
  • Update stakeholders regarding project delivery progress, barriers, risks and timeline status
  • Mentor team members in all aspects of project management
  • Ability to travel, when necessary


REQUIREMENTS:

  • MUST HAVE: Undergraduate Degree with 8+ years’ experience as a Project Manager
  • PREFERRED: PMP and/or Six Sigma Belt certification preferred
  • MUST HAVE: Strong knowledge of Systems Development Life Cycle Methodology
  • PREFERRED: Experience as a Business Analyst
  • MUST HAVE: MS Office + Visio + Project
  • MUST HAVE: Understand QA testing (as it pertains to IT systems)
  • MUST HAVE: Experience in Pre-Project Effort or Project Kick-Off
  • NICE TO HAVE: Pharma Industry or Supply Chain experience (Ops, Planning, Logistics and Warehousing)
  • NICE TO HAVE: Completion of BA or Systems BA courses


REMUNERATION:

BASE SALARY: $85,000 – $105,000
MBO: up to 10%
ON-TARGET EARNINGS: $93,500 – $115,500
OTHER: benefits + rrsp + vacation


INTERESTED?
  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; EXECUTIONER – 12B91-MTCHFBL
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.