SPIN ($65,000 – $75,000+)

Plate spinning is considered a ‘circus manipulation art’ where a person spins numerous plates atop long poles … without letting them crash to the ground.

The process requires flawless concentration and calculated movement!

The Guinness World Record for plate spinning is held by David Spathaky.
In 1996, in Bangkok … with his assistant Debbie Woolley handing him plates, Spathaky rested plates on dowels and, with a flick of his wrists … sent them spinning for minutes at a time.

He was able to reach a grand total of 108 plates, before his record-breaking feat came to an end!

What does this have to do with Match and Fable’s latest role?
Nothing really.

That said … our client is looking for a Plate Spinner of their own (so to speak)!

The Lead Help Desk Specialist will manage multiple responsibilities … in a fast-paced legal environment – in downtown Toronto.

POSITION:    LEAD HELP DESK SPECIALIST
LOCATION:   TORONTO
INDUSTRY:   LEGAL SERVICES


SUMMARY

Our client is a prominent business law firm providing strategic legal and business advice in all areas of business law. They are located in the heart of Toronto’s financial district, and looking for a Lead Help Desk Specialist.

RESPONSIBILITIES

  • First level escalation point for service desk agents
  • Assist agents in determining reported issues -vs- work product requests
  • Assist users in resolution of computer and application problems by responding to requests, efficiently
  • Research, resolve and respond to user issues over phone, at their desk … or remotely
  • Provide first level support to users including; internet configuration + troubleshooting. configuring, maintaining and troubleshooting application software, desktop operating systems, PC’s + peripherals
  • Install and configure end user devices and maintain up-to-date images for various hardware platforms
  • PC hardware and software diagnostics + basic network troubleshooting
  • Determine escalation points to second level without jeopardizing resolution timelines and make process improvement recommendations to management
  • Support organization’s standard suite of software; Microsoft Office 365 Suite, iManage DMS, Acumin accounting, Workshare Compare, Litera Numbering, Metadact metadata removal, Nuance, etc.

REQUIREMENTS

  • Post-secondary education in Information Technology – required
  • 5+ years’ Help Desk experience
  • Experience working in a legal / professional services environment (preferred)
  • At times, there is a need to alternate shifts, in order to accommodate vacation and other absenteeism
  • Flexibility to provide rotational, after-hours support
  • Thorough knowledge of the Microsoft 365 core applications, is essential
  • Experience working with ServiceNow + the adoption of ITSM best practices 

REMUNERATION

BASE SALARY RANGE: $65,000 – $75,000
OTHER: bonus + benefits + vacation + professional programs

INTERESTED?  If so … there are 3 things we need from you;

  1. Send your resume to Doreen Silva at dsilva@matchfable.com.
  2. Ensure subject line of email reads; SPIN – 9A21MTCHFBL
  3. In a short email … tell Doreen why you would like to be considered for this position.

THE ‘MAX HEADROOOM’ ROLE (OTE: $95,000 – $135,000)

MaxHeadroom.png

If you grew up in the mid-80’s … you must remember Max Headroom – the world’s first computer-generated, virtual TV host.

Interestingly enough … the computer technology at that time wasn’t advanced enough to achieve the desired effect … so Max’s computer-generated appearance was achieved with the help of prosthetic make up (that took more than 4 hours to apply) and backgrounds … that were actually hand drawn!

What does this have to do with Match and Fable’s latest role?
Well, nothing at all.

That said … nearly 35 years later, the advancements in technology have been astounding!

And, while Match and Fable’s client has nothing to do with computer generated TV hosts … they do specialize in IT solutions that empower their clients to focus on their core business … secure in the knowledge their IT matters are being handled by professionals who know that of which they speak!

POSITION:             SENIOR ACCOUNT MANAGER (IT SOLUTIONS)
REPORTS TO:        VICE PRESIDENT
LOCATION:            MARKHAM, ONTARIO
INDUSTRY:            IT SOLUTIONS

SUMMARY

Our client is an IT solutions provider looking for a Senior Account Manager to join their team in Toronto.

The right candidate will build relationships while ensuring client satisfaction, retention and loyalty. They will provide technical solutions, maintain documentation and update clients on products and services.

This client facing role requires an individual who is both comfortable and knowledgeable about technology … in order to build strong relations with clients … by understanding their business/technical needs.

RESPONSIBILITIES

  • Build relations with existing book of clients (40-45 clients) providing competitive insights to advance their business and increase monthly recurring revenue (contribute to one-time sales i.e. laptops, hardware etc.)
  • Deliver business reviews to stakeholders to develop IT maturity and inform their decision-making process
  • Execute a community engagement plan by promoting products and services to industry and regions
  • Be well-informed of opportunities, trends and challenges and how these can affect business initiatives
  • Demonstrate a sustained value proposition … tailored to industry, size and scope


REQUIREMENTS
 

  • MUST HAVE: Bachelor’s degree (or higher)
  • 3 – 5 years direct account management experience
  • Sound knowledge of technical platforms + business models + industry trends
  • Passion for customer relations with the ability to manage client engagements under pressure
  • Proven track record of fostering healthy long-term client relationships; building deep connections
  • Dynamic personality with the ability to engage and influence internal / external stakeholders
  • Superb oral and written communication along with presentation skills
  • Ability to identify relevant business metrics to track and assess client’s status
  • Financial acumen re; budgets, forecasting and cost controls

REMUNERATION

BASE SALARY: $85,000 – $120,000
ON TARGET VARIABLE: $10,000 – $15,000
ON TARGET EARNINGS: $95,000 – $135,000
VACATION: 15 days + 5 Flex days
OTHER: Full Medical & Dental Benefits + Car Allowance

INTERESTED?
If so … there are 3 things we need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of email reads;
  3. In a short email … tell Zafreen why you should be considered for this position.