Plate spinning is considered a ‘circus manipulation art’ where a person spins numerous plates atop long poles … without letting them crash to the ground.
The process requires flawless concentration and calculated movement!
The Guinness World Record for plate spinning is held by David Spathaky. In 1996, in Bangkok … with his assistant Debbie Woolley handing him plates, Spathaky rested plates on dowels and, with a flick of his wrists … sent them spinning for minutes at a time.
He was able to reach a grand total of 108 plates, before his record-breaking feat came to an end!
What does this have to do with Match and Fable’s latest role? Nothing really.
That said … our client is looking for a Plate Spinner of their own (so to speak)!
The Lead Help Desk Specialist will manage multiple responsibilities … in a fast-paced legal environment – in downtown Toronto.
POSITION: LEAD HELP DESK SPECIALIST LOCATION: TORONTO INDUSTRY: LEGAL SERVICES
Our client is a prominent business law firm providing strategic legal and business advice in all areas of business law. They are located in the heart of Toronto’s financial district, and looking for a Lead Help Desk Specialist.
First level escalation point for service desk agents
Assist agents in determining reported issues -vs- work product requests
Assist users in resolution of computer and application problems by responding to requests, efficiently
Research, resolve and respond to user issues over phone, at their desk … or remotely
Provide first level support to users including; internet configuration + troubleshooting. configuring, maintaining and troubleshooting application software, desktop operating systems, PC’s + peripherals
Install and configure end user devices and maintain up-to-date images for various hardware platforms
PC hardware and software diagnostics + basic network troubleshooting
Determine escalation points to second level without jeopardizing resolution timelines and make process improvement recommendations to management
Support organization’s standard suite of software; Microsoft Office 365 Suite, iManage DMS, Acumin accounting, Workshare Compare, Litera Numbering, Metadact metadata removal, Nuance, etc.
Post-secondary education in Information Technology – required
5+ years’ Help Desk experience
Experience working in a legal / professional services environment (preferred)
At times, there is a need to alternate shifts, in order to accommodate vacation and other absenteeism
Flexibility to provide rotational, after-hours support
Thorough knowledge of the Microsoft 365 core applications, is essential
Experience working with ServiceNow + the adoption of ITSM best practices
BASE SALARY RANGE: $65,000 – $75,000 OTHER: bonus + benefits + vacation + professional programs
INTERESTED? If so … there are 3 things we need from you;
If you grew up in the mid-80’s … you must remember Max Headroom – the world’s first computer-generated, virtual TV host.
Interestingly enough … the computer technology at that time wasn’t advanced enough to achieve the desired effect … so Max’s computer-generated appearance was achieved with the help of prosthetic make up (that took more than 4 hours to apply) and backgrounds … that were actually hand drawn!
What does this have to do with Match and Fable’s latest role?
Well, nothing at all.
That said … nearly 35 years later, the advancements in technology have been astounding!
And, while Match and Fable’s client has nothing to do with computer generated TV hosts … they do specialize in IT solutions that empower their clients to focus on their core business … secure in the knowledge their IT matters are being handled by professionals who know that of which they speak!
POSITION: SENIOR ACCOUNT MANAGER (IT SOLUTIONS) REPORTS TO: VICE PRESIDENT LOCATION: MARKHAM, ONTARIO
INDUSTRY: IT SOLUTIONS
Our client is an IT solutions provider looking for a Senior Account Manager to join their team in Toronto.
The right candidate will build relationships while ensuring client satisfaction, retention and loyalty. They will provide technical solutions, maintain documentation and update clients on products and services.
This client facing role requires an individual who is both comfortable and knowledgeable about technology … in order to build strong relations with clients … by understanding their business/technical needs.
Build relations with existing book of clients (40-45 clients) providing competitive insights to advance their business and increase monthly recurring revenue (contribute to one-time sales i.e. laptops, hardware etc.)
Deliver business reviews to stakeholders to develop IT maturity and inform their decision-making process
Execute a community engagement plan by promoting products and services to industry and regions
Be well-informed of opportunities, trends and challenges and how these can affect business initiatives
Demonstrate a sustained value proposition … tailored to industry, size and scope
MUST HAVE: Bachelor’s degree (or higher)
3 – 5 years direct account management experience
Sound knowledge of technical platforms + business models + industry trends
Passion for customer relations with the ability to manage client engagements under pressure
Proven track record of fostering healthy long-term client relationships; building deep connections
Dynamic personality with the ability to engage and influence internal / external stakeholders
Superb oral and written communication along with presentation skills
Ability to identify relevant business metrics to track and assess client’s status
Financial acumen re; budgets, forecasting and cost controls
BASE SALARY: $85,000 – $120,000 ON TARGET VARIABLE: $10,000 – $15,000 ON TARGET EARNINGS: $95,000 – $135,000 VACATION: 15 days + 5 Flex days OTHER: Full Medical & Dental Benefits + Car Allowance
INTERESTED? If so … there are 3 things we need from you;