THE ‘BURP’ ROLE (OTE: $43,000 – $45,000)

THE BURP ROLE

You’ve probably never thought about it … but, apparently … it’s impossible to ‘burp’ in space!

We’re pretty sure your next question will be … why?

Well … it just so happens that when humans are exposed to a zero-gravity environment … the gas produced from eating and drinking cannot separate itself from the solids and the liquids that have been ingested.

As such … a ‘burp’ in space has no alternative than to turn into full-fledged vomit!
We know it’s kinda gross … but … you can look pretty smart dropping that knowledge at the next house party you go to!

What does this have to do with Match and Fable’s latest role?
Nothing at all.

That said, now that we have your attention … we’d like to tell you about our Client Service / Sales role in Woodbridge, Ontario.

POSITION:                CLIENT SERVICE & SHOWROOM SALES REP
REPORTS TO:           CLIENT SERVICE MANAGER
LOCATION:               WOODBRIDGE, ONTARIO
INDUSTRY:                HOME BUILDING / DESIGN HARDWARE

SUMMARY:

Our client is a national retailer of quality hardware for cabinetry, in the home building / design space.

This role requires someone with showroom sales success as well as an understanding of customer service.

The company exudes a ‘fresh’ and supportive work environment … with fantastic leadership and training!

Based from their offices in Woodbridge you’ll work closely with staff in sales, customer service, operations and accounting.  You’ll be responsible for sales to new and existing clients as well as client service / account management with both walk-in and the existing client base.

We’re looking for a candidate who is exceptionally self-motivated, with a great attitude and ability to multitask. A natural sales person with the ability to support and “hug their customers” to keep them coming back.

RESPONSIBILITIES:

  • Build positive relationships with customers via email, phone and face-to-face
  • Assist customers with technical support on products
  • Assist outside sales representatives with client service support and building sales.
  • Maintain cleanliness of showroom
  • Provide feedback on daily activities to Inside Sales Manager
  • Provide customer service to all customer accounts


REQUIREMENTS:
 

  • MUST HAVE: 2+ years of relevant sales, marketing and/or client service experience
  • MUST HAVE: Post-secondary education in sales, marketing or business
  • BIG PLUS: Experience in the building/design hardware and supplies industry or working in a showroom
  • Must be motivated and accountable and enjoy relationship building and collaborative team work
  • Must be comfortable with technology (MS Office Suite and ERP systems)


REMUNERATION:

HOURLY WAGE: $20 / HOUR
OTHER: vacation + benefits

INTERESTED?  Then there are 4 things we need from you;

  1. Please send your resume to Sabrina Galli at sgalli@matchfable.com.
  2. Ensure the subject line of your email reads THE ‘BURP’ ROLE – MTCHFBL15E81
  3. In a short email … tell Sabrina how your experience fits what we’ve outlined above.
  4. Please include a link to your social media presence (LinkedIn etc …)

www.matchfable.com

THE ‘BON JOVI’ – OFFICE OF THE PRESIDENT – ROLE (OTE: $50,000 – $55,000)

JonBonJovi

In March 1962, John Francis Bongiovi, Jr. was born in Perth Amboy, New Jersey.
At age 17, John regularly skipped school … choosing to play music at local clubs, instead!

To help make ends meet … John took a job sweeping floors at his cousin Tony Bongiovi’s well-known recording studio – The Power Station in New York City.

5 years later … following many failed attempts to ‘make it’ in the music industry … Bon Jovi released their first album … and over the next few years … they catapulted to international success!

What does this have to do with Match and Fable’s latest role?
Well, nothing really.

That said, Bon Jovi’s 1988 album “New Jersey” does contain a song titled … ‘I’ll Be There for You’.

And … it just so happens our client is looking for a Solutions Team Specialist who can ‘be there’ for their clients when it comes to senior escalations to the Office of the President!

POSITION:                        OFFICE OF THE PRESIDENT, SOLUTIONS TEAM SPECIALIST
AREA OF EXPERTISE:   CUSTOMER SERVICE
REPORTS TO:                  MANAGER, OOTP TEAM
OFFICE LOCATION:      YOUR PICK (WHICH REALLY IS AWESOME)

SUMMARY:

As a team member of the Office of the President, you will handle unique (at times ‘extreme’) client escalations in a timely manner.

The OOTP Solutions Team provides business support to the organization 7 days/week, 365 days per year.

Based from any of their satellite offices, across Ontario and reporting directly to the Manager of OOTP, you will be responsible for handling the inbound escalations via multiple mediums, such as: telephone, email, fax, social media feed.

You’ll need to think “outside the box” and deliver timely resolutions ensuring the client’s voice is heard!

We’re looking for a candidate who loves a challenge and enjoys maneuvering through sticky situations to deliver a positive and mutually agreeable outcome!

RESPONSIBILITIES:

  • Management of all escalations presented to the Executive
  • Full ownership with complete authority to represent the President’s Office while dealing with escalated customer issues – as the final point of contact
  • Root Cause analysis of Executive escalations, Social Media, Better Business Bureau and Ministry complaints
  • Recommendations for process improvement, policy change or new ideas to improve customer experience
  • Define, measure and report on key learnings
  • Manage team to track and respond to all positive posts on social media platforms
  • Identify trending, feedback to field and measure and report on daily metrics and KPI’s

REQUIREMENTS:

  • 3+ years of experience in a customer service role (focus on high profile escalations is a huge bonus)
  • Available to work rotation shifts (days, evenings, weekends) and be on call (social media monitoring)
  • Excellent communication skills, including verbal, written and presentation
  • Exceptional customer service skills (with a strong track record of ownership, accountability and follow-up)
  • Solid problem solving and trouble shooting abilities (strong attention to detail and accuracy)
  • Strong capability and understanding of Windows and Microsoft Office


REMUNERATION:

BASE SALARY: $45,000 – $50,000
BONUS: $5,000
ON-TARGET EARNINGS: $50,000 – $55,000
OTHER: benefits + vacation + rrsp

INTERESTED?  There are 3 things we’ll need from you;

  1. Please send your resume to Sabrina Galli at sgalli@matchfable.com.
  2. Ensure the subject line of your email reads THE ‘BON JOVI’ ROLE – 30C81MTCHFBL

  3. In a short email … please tell Sabrina how your experience fits what we’ve outlined above.

www.matchfable.com