THE ‘HELP’ ROLE ($45,000 – $50,000)

TheHelpRole.png

The song “Help!” by the Beatles … was written by John Lennon, in 1965.
It’s ranked 29th on Rolling Stone’s 500 Greatest Songs of All-Time.

In an interview with Playboy magazine … Lennon explained the inspiration behind the lyrics was fuelled by the stress he was experiencing following the band’s meteoric rise to fame. “I was fat and depressed and I was crying out for help!”

What does this have to do with Match and Fable’s latest role?
Well … not much, really.

That said … our client is looking for someone who can “help” their sales department when it comes to dealing with existing clients. While this is not a sales role … the right individual will act as a conduit between the customer and the company … when it comes to managing orders for plumbing and hydronics materials.

POSITION:                INSIDE CLIENT SERVICE
REPORTS TO:           SUPERVISOR
TERRITORY:             GTA
INDUSTRY:               PLUMBING & HYDRONICS

SUMMARY:

Our client is the fastest growing wholesaler in the GTA!

The Inside Client Service Rep will ensure all client orders are processed efficiently. This role is the ‘front-line’ customer service representative for all clients … and is critical to the sales cycle which includes … providing pricing, checking stock and meeting delivery requirements, in order to exceed client expectations and drive loyalty.

RESPONSIBILITIES: 

  • Work with existing clients as an extension of their business to deliver elite customer service
  • Must be comfortable proactively calling sales leads and selling company brands
  • Work with purchasing and quotations departments ensuring timely delivery of materials and pricing
  • Work with Shipping / Customer Service to ensure customer delivery needs
  • Maintain active role and involvement in Inside Sales / Order Desk meetings
  • Proactive follow up on orders, quotations and requests


REQUIREMENTS:

  • MUST HAVE: Strong product knowledge of plumbing and hydronic supplies
  • Proactive follow up on orders, quotations and requests
  • 2 years of previous experience in a similar role
  • Excellent customer service, communication, multi-tasking & organizational skills
  • Computer literate (in Microsoft Office)
  • Strong under pressure and able to present logical solutions


REMUNERATION:

SALARY:
$45,000 – $50,000
OTHER: benefits (after 3 months) + 2 weeks vacation + on site gym and basketball court

FIT THE BILL?  If so … there are 3 things we’ll need from you;

  1. Please send your resume to Zafreen Kassam zkassam@matchfable.com
  2. Ensure subject line of your email reads; HELP – MTCHFBL10L81
  3. Please tell Zafreen how your experience matches what we’ve outlined above!

THE ‘BURP’ ROLE (OTE: $43,000 – $45,000)

THE BURP ROLE

You’ve probably never thought about it … but, apparently … it’s impossible to ‘burp’ in space!

We’re pretty sure your next question will be … why?

Well … it just so happens that when humans are exposed to a zero-gravity environment … the gas produced from eating and drinking cannot separate itself from the solids and the liquids that have been ingested.

As such … a ‘burp’ in space has no alternative than to turn into full-fledged vomit!
We know it’s kinda gross … but … you can look pretty smart dropping that knowledge at the next house party you go to!

What does this have to do with Match and Fable’s latest role?
Nothing at all.

That said, now that we have your attention … we’d like to tell you about our Client Service / Sales role in Woodbridge, Ontario.

POSITION:                CLIENT SERVICE & SHOWROOM SALES REP
REPORTS TO:           CLIENT SERVICE MANAGER
LOCATION:               WOODBRIDGE, ONTARIO
INDUSTRY:                HOME BUILDING / DESIGN HARDWARE

SUMMARY:

Our client is a national retailer of quality hardware for cabinetry, in the home building / design space.

This role requires someone with showroom sales success as well as an understanding of customer service.

The company exudes a ‘fresh’ and supportive work environment … with fantastic leadership and training!

Based from their offices in Woodbridge you’ll work closely with staff in sales, customer service, operations and accounting.  You’ll be responsible for sales to new and existing clients as well as client service / account management with both walk-in and the existing client base.

We’re looking for a candidate who is exceptionally self-motivated, with a great attitude and ability to multitask. A natural sales person with the ability to support and “hug their customers” to keep them coming back.

RESPONSIBILITIES:

  • Build positive relationships with customers via email, phone and face-to-face
  • Assist customers with technical support on products
  • Assist outside sales representatives with client service support and building sales.
  • Maintain cleanliness of showroom
  • Provide feedback on daily activities to Inside Sales Manager
  • Provide customer service to all customer accounts


REQUIREMENTS:
 

  • MUST HAVE: 2+ years of relevant sales, marketing and/or client service experience
  • MUST HAVE: Post-secondary education in sales, marketing or business
  • BIG PLUS: Experience in the building/design hardware and supplies industry or working in a showroom
  • Must be motivated and accountable and enjoy relationship building and collaborative team work
  • Must be comfortable with technology (MS Office Suite and ERP systems)


REMUNERATION:

HOURLY WAGE: $20 / HOUR
OTHER: vacation + benefits

INTERESTED?  Then there are 4 things we need from you;

  1. Please send your resume to Sabrina Galli at sgalli@matchfable.com.
  2. Ensure the subject line of your email reads THE ‘BURP’ ROLE – MTCHFBL15E81
  3. In a short email … tell Sabrina how your experience fits what we’ve outlined above.
  4. Please include a link to your social media presence (LinkedIn etc …)

www.matchfable.com

THE ‘BON JOVI’ – OFFICE OF THE PRESIDENT – ROLE (OTE: $50,000 – $55,000)

JonBonJovi

In March 1962, John Francis Bongiovi, Jr. was born in Perth Amboy, New Jersey.
At age 17, John regularly skipped school … choosing to play music at local clubs, instead!

To help make ends meet … John took a job sweeping floors at his cousin Tony Bongiovi’s well-known recording studio – The Power Station in New York City.

5 years later … following many failed attempts to ‘make it’ in the music industry … Bon Jovi released their first album … and over the next few years … they catapulted to international success!

What does this have to do with Match and Fable’s latest role?
Well, nothing really.

That said, Bon Jovi’s 1988 album “New Jersey” does contain a song titled … ‘I’ll Be There for You’.

And … it just so happens our client is looking for a Solutions Team Specialist who can ‘be there’ for their clients when it comes to senior escalations to the Office of the President!

POSITION:                        OFFICE OF THE PRESIDENT, SOLUTIONS TEAM SPECIALIST
AREA OF EXPERTISE:   CUSTOMER SERVICE
REPORTS TO:                  MANAGER, OOTP TEAM
OFFICE LOCATION:      YOUR PICK (WHICH REALLY IS AWESOME)

SUMMARY:

As a team member of the Office of the President, you will handle unique (at times ‘extreme’) client escalations in a timely manner.

The OOTP Solutions Team provides business support to the organization 7 days/week, 365 days per year.

Based from any of their satellite offices, across Ontario and reporting directly to the Manager of OOTP, you will be responsible for handling the inbound escalations via multiple mediums, such as: telephone, email, fax, social media feed.

You’ll need to think “outside the box” and deliver timely resolutions ensuring the client’s voice is heard!

We’re looking for a candidate who loves a challenge and enjoys maneuvering through sticky situations to deliver a positive and mutually agreeable outcome!

RESPONSIBILITIES:

  • Management of all escalations presented to the Executive
  • Full ownership with complete authority to represent the President’s Office while dealing with escalated customer issues – as the final point of contact
  • Root Cause analysis of Executive escalations, Social Media, Better Business Bureau and Ministry complaints
  • Recommendations for process improvement, policy change or new ideas to improve customer experience
  • Define, measure and report on key learnings
  • Manage team to track and respond to all positive posts on social media platforms
  • Identify trending, feedback to field and measure and report on daily metrics and KPI’s

REQUIREMENTS:

  • 3+ years of experience in a customer service role (focus on high profile escalations is a huge bonus)
  • Available to work rotation shifts (days, evenings, weekends) and be on call (social media monitoring)
  • Excellent communication skills, including verbal, written and presentation
  • Exceptional customer service skills (with a strong track record of ownership, accountability and follow-up)
  • Solid problem solving and trouble shooting abilities (strong attention to detail and accuracy)
  • Strong capability and understanding of Windows and Microsoft Office


REMUNERATION:

BASE SALARY: $45,000 – $50,000
BONUS: $5,000
ON-TARGET EARNINGS: $50,000 – $55,000
OTHER: benefits + vacation + rrsp

INTERESTED?  There are 3 things we’ll need from you;

  1. Please send your resume to Sabrina Galli at sgalli@matchfable.com.
  2. Ensure the subject line of your email reads THE ‘BON JOVI’ ROLE – 30C81MTCHFBL

  3. In a short email … please tell Sabrina how your experience fits what we’ve outlined above.

www.matchfable.com