THE ‘JOE PISTONE’ ROLE (OTE: $82,500 – $99,000+)

JoePistone.png

Joe Pistone was born in 1939 in Erie, Pennsylvania but …. grew up in Paterson, New Jersey.

He joined the FBI in 1969 and since he knew how to drive an 18-wheeler … he was quickly assigned to the truck hijacking squad.

Joe’s ability to penetrate this crime ring led to the arrest of more than 30 criminals.
More importantly … Joe demonstrated his potential effectiveness for his next mission.

In September 1976, Pistone exited his local FBI office and ‘vanished’ for six years!
Long story short … under the alias of Donnie Brasco … he infiltrated the New York Mafia’s Bonanno Family.

His involvement led directly to 200 indictments and more than 100 convictions!

What does this have to do with Match and Fable’s role?
– Nothing really.

That said … while you won’t need to infiltrate the mafia … you will be operating ‘on the inside’ … in this Inside Sales Manager / Customer Care role!

POSITION:                INSIDE SALES MANAGER / CUSTOMER CARE
REPORTS TO:           SENIOR DIRECTOR, SALES
OFFICE:                    NORTH MISSISSAUGA

SUMMARY:

Reporting to the Director of Sales, the Inside Sales Manager (ISM) will manage the Inside Sales Team (12 people) to ensure top-shelf customer service and achievement of performance metrics.  The ISM will conduct analyses of order patterns, staffing hours and overall operational objectives.

The successful candidate will take measures to improve customer service quality by enhancing processes to meet the changing needs of the company’s clientele.

RESPONSIBILITIES:

  • Lead, train and develop the inside sales group to perfect their customer service and ‘share of wallet’ skills
  • Set clear objectives and performance metrics … remove legitimate roadblocks … and lead the charge!
  • Analyze sales activity and determine action plans to capitalize on opportunities and increase profitability
  • Promote a genuine sense of urgency to deliver on the needs of the business
  • Prioritize daily activities to ensure flawless execution and a fantastic client experience
  • Act as 2nd level of escalation for customer service challenges and determine best solution to satisfy client while protecting the organization
  • Manage client contract pricing and daily invoicing matters


REQUIREMENTS:
 

  • 3-5 years in a similar inside sales management / customer care type role
  • A ‘fresh’ perspective to smartly challenge conventional operating procedures
  • Genuinely smart … with a desire to work in a results-oriented, client-centric environment
  • Strong leadership skills … a coach and motivator who can build relationships resulting in performance
  • SAP (SD) expertise
  • NOTE: Client is open to a senior, individual contributor who has been a team leader but hasn’t had the opportunity to step into an official management role.


REMUNERATION:

BASE SALARY: $75,000 – $90,000
ON-TARGET MBO: $7,500 – $9,000 (stretch target to $15,000 – $18,000)
ON-TARGET EARNINGS: $82,500 – $99,000
OTHER: benefits

INTERESTED?  There are 3 things we’ll need from you;

  1. Please send your resume to Mark Krpan at mkrpan@matchfable.com.
  2. Ensure the subject line of your email reads; THE ‘JOE PISTONE’ ROLE-8K81
  3. In a short email … please tell Mark how your experience fits what we’ve outlined above.

THE “GINGER ALE” ROLE (OTE: $55,000 – $70,000)

Position Filled Logo

I grew up in the 80’s. As the son of immigrants from Croatia … we had what we needed … but we certainly didn’t have ‘extra’. Looking back … we were definitely at the bottom end of middle-class.

My mother would usually shop for groceries at the local Miracle Mart … and if we were expecting company that weekend … she’d splurge for a few bottles of pop! She never bought the ‘good pop’ … always opting for ginger ale. She thought it was healthier … and my sisters and I thought it sucked.

Every now and then … when ginger ale was on special … she’d buy a whole bunch of bottles.  At the time … you had to pay a 30-cent deposit for the 750ml and 60 cents for the 1.5-liter bottle.

Since I never received an allowance as a kid … sometimes I had to get creative when I needed a little cash.
One day, while in the fruit cellar … I had a genius idea. I grabbed 4 unopened bottles and walked over to the kitchen sink.
I poured each of them down the drain … and headed straight to Helen’s Variety to ‘cash-in’!

With $2.10 burning a hole in my pocket … I bought a king size Mars bar, a bag of Ring-o-lo’s, a bottle of coke … and as many one cent Swedish Berries as I could get.

This is where things went bad – fast.
I sat up on the ice freezer in front of the store … and began to feast on my bounty.
Moments later … I heard a car honk – it was my mother … wagging her finger and motioning for me to get home.

I won’t get into what happened when I got home (as the statute of limitations may not have expired) but suffice it to say … my mom didn’t know what ‘time-outs’ were.

What does this have to do with my latest role? Nothing, really.
That said … now that I have your attention … let me tell you about my latest Inside Sales role.

SUMMARY:

In this role … you will perform an absolutely vital task in the company’s overall sales process. This role’s primary objective is to act as a lead generator for the Outside Sales team.

You will prospect the restaurant industry to generate interest in the company’s numerous offerings with the objective of scheduling a follow-up call for the Outside Sales Team.

POSITION: INSIDE SALES EXECUTIVE / LEAD GENERATOR
REPORTING TO: DIRECTOR, INSIDE SALES
OFFICE: 407 & WARDEN AREA
INDUSTRY: MARKETING SERVICES / LOYALTY PROGRAMS

RESPONSIBILITIES


  • Research and contact restaurant owners via telephone and email informing them of the demand from reward seeking credit card clients for their goods and services
  • Briefly outline resources available through program to help increase client retention, activity, access unsecured working capital, and more …
  • Obtain prospects’ interest in company resources and schedule an in-person discussion with field sales staff
  • Coordinate post-meeting due-diligence

REQUIREMENTS:

  • 3 to 5+ years’ experience in an Inside Sales (Hunter Role) / Lead Generator
  • Sound verbal and written communication skills
  • Working knowledge of Microsoft Office
  • A naturally persuasive personality … with the ability to build rapport, quickly.

REMUNERATION:

ENGLISH SPEAKING BASE SALARY: $40,000 – $50,000
ON-TARGET VARIABLE: $15,000 (uncapped)
ON-TARGET EARNINGS (ENGLISH SPEAKING) YEAR 1: $55,000 – $65,000
OTHER: benefits

BILINGUAL BASE SALARY:
$50,000 – $55,000
ON-TARGET VARIABLE: $15,000 (uncapped)
ON-TARGET EARNINGS (BILINGUAL) YEAR 1: $65,000 – $70,000
OTHER: benefits

WHAT NOW?

If you’re qualified for this role … the ball is in your court.
This is what happens next;

1st – I need you to email your resume to me at; mkrpan@matchfable.com.

2nd – Ensure the subject line reads; THE “GINGER ALE” ROLE – (13-D-17-HHK).

3rd – I beg you to please, please, please not send me a previously prepared, generic email … where you simply change the “Dear Insert Name” portion.

4th – This one is critical! Based on my job description … tell me specifically what makes you a legitimate contender.

Final Thought: Personality goes a long way … don’t be a stick in the mud … stand out from the crowd!

MY BLOG: www.headhunterkrpan.blog
MY WEBSITE: www.matchfable.com