THE ‘SUPER GENIUS’ ROLE (OTE: $38,000 – $49,500)

SuperGenius.jpg

William James Sidis was born April 1, 1898 in Boston, Massachusetts.
And, while he happened to be born on April Fool’s Day … he was anything but!

By age 2 … he was reading the New York Times.
By age 6 … he could speak 7 languages; English, Latin, French, German, Russian, Turkish and Armenian.
At 9 years old … he qualified for Harvard, but waited until he was eleven to attend.

He was considered a super-genius, with an IQ estimated to be 250 to 300 (higher than that of Albert Einstein).

What does this have to do with Match and Fable’s latest role?
Nothing, really.

That said … it doesn’t take a ‘super-genius’ to see a good opportunity staring them in the face! And, if you’re a recent grad, looking to start your professional career … look no further.

With offices in the Mississauga area, our client is looking for a Customer Care Representative. They recognize new graduates have limited experience … but certain characteristics can be strong indicators of success.

As such … they’ve asked Zafreen Kassam of Match and Fable to find candidates with a competitive nature, and a “don’t quit” attitude.

This entry-level position will provide accurate, prompt service to clients and promote increased sales.
The position requires excellent social skills and a passion for assisting customers.
Being detail-oriented, well organized and able to manage tasks with minimal supervision is important.
You’ll have the opportunity to learn sales, marketing and operations, while honing your customer service skills.

POSITION:               CUSTOMER CARE REPRESENTATIVE

REPORTS TO:          SALES MANAGER
LOCATION:             MISSISSAUGA
INDUSTRY:              BUSINESS SOLUTIONS

SUMMARY

This is an entry-level position requiring an individual who can provide accurate, prompt service to clients and promote increased sales. The CCR must have top-notch social skills and a passion for helping clients. You must be detail-oriented, well organized and have the ability to juggle and prioritize multiple tasks.

This is an entry-level sales role designed to teach, mold and sharpen sales skills and business acumen.

RESPONSIBILITIES

  • Process orders from warehouse + direct from vendors … accurately and efficiently
  • Follow-up with colleagues on outstanding orders, deal with logistics inquiries and proactively contact clients re; delivery challenges
  • Maintain accurate records of client transactions, provide efficient follow-up and resolution
  • Provide quotes, requiring negotiation of cost & resale prices, create purchase orders & release invoices
  • Liaise with internal departments (warehouse, credit, procurement, sales, marketing)
  • Attend product knowledge seminars and stay current on company policies and business processes
  • Proactively develop new sales opportunities wherever possible


REQUIREMENTS 

  • MUST HAVE: Post-secondary education
  • Desire to advance to a sales related position … potentially leading to an outside sales role
  • Customer-oriented with strong communication skills and a strong work ethic
  • Must be naturally inquisitive and have the drive and ability to work independently


REMUNERATION

BASE SALARY: $38,000 – $45,000
BONUS POTENTIAL: up to 10% of salary (up to $4,500)
ON-TARGET EARNINGS: $38,000 – $49,500
OTHER: benefits + vacation

INTERESTED?  If so … there are 3 things we need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of email reads; SUPER GENIUS – 1J91-MTCHFBL
  3. In a short email … tell Zafreen why you should be considered for this position.

 

THE ‘PARLEZ-VOUS FRANÇAIS?’ ROLE ($45,000 – $50,000)

Parlez-VousFrancais

Back in 1978 … Luxembourg’s entry into the Eurovision Contest was a song titled … “Parlez-vous français?”  It was performed in French, by the Spanish disco duo – Baccara.

As far as the contest was concerned … they didn’t do so great … placing 7th in a field of 20 entries.

That said … it ended up being one of the year’s best-selling entries, reaching #8 in Sweden, #18 in Austria, #21 in West Germany and #30 on the Dutch singles charts!

What does this have to do with Match and Fable’s latest role?
Well … not much, really!

That said … we’re on the hunt for a Customer Service Rep in Calgary … and they will need to “parlez français” … (as well as English)!

POSITION:                BILINGUAL CUSTOMER SERVICE REP
REPORTS TO:           CUSTOMER SERVICE TEAM LEAD
LOCATION:               CALGARY, ALBERTA
INDUSTRY:                SOFTWARE (SaaS)

SUMMARY:

Our client is the fastest growing software company in their space!
We placed an Enterprise Sales Executive with them 7 weeks ago … and our phone just rang – again!

Over the past few years … our global client has left their competitors in the dust.
Their client base is a laundry list of prominent global organizations … and it’s growing at a wicked clip!

They’re set for explosive growth … and need some help getting there!
They’ve asked Match and Fable to work our magic again … and find them a BILINGUAL Customer Service Rep for their Calgary-based office.

RESPONSIBILITIES:

  • Prioritize and resolve complex issues with focus on client experience
  • Provide professional support to all clientele via telephone, email and chat
  • Verify details on regulatory documents and update interactions in CRM system
  • Support and explain client billing and subscription terms
  • Provide outbound follow-up, via phone and email
  • Communicate and coordinate with internal departments


REQUIREMENTS:

  • PREFERRED: Call center experience
  • MUST HAVE: Excellent communication skills in both – French & English (written and oral)
  • MUST HAVE: 1-2 years’ experience as a Customer Service Rep
  • MUST HAVE: Working PC knowledge, (Windows preferred) and related applications
  • MUST HAVE: Interpersonal and problem-solving skills, self-motivated, and attention to detail
  • MUST HAVE: Able to learn and apply new information / skills and an affinity for learning online software


REMUNERATION:

BASE SALARY: $45,000 – $50,000
OTHER: 100% medical & dental benefits + 3 weeks’ vacation + RRSP (match up to 4%)

INTERESTED?  There are 3 things we’ll need from you;

  1. Send your resume to Zafreen Kassam at zkassam@matchfable.com.
  2. Ensure subject line of your email reads; PARLEZ-VOUS FRANÇAIS? – 22E91MTCHFBL
  3. In a short email … please tell Zafreen how your experience fits what we’ve outlined above.